mbam premium: "stopped working" in scan, update

[okiestache]

MBAM gets "Malwarebytes Anti-Malware has stopped working" when I try to scan or update. Addition and FRST logs attached.  Thanks for helping.Addition.txtFRST.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[okiestache]

so, you did not include any script to post.  Which type of scan should I run?

[okiestache]

nm; figured out which script you meant

[okiestache]

zoek results

zoek-results.txt

[TwinHeadedEagle]

Good. Let's reinstall MalwareBytes:
 
 
Uninstall outdated/damaged Malwarebytes' Anti-Malware
 
Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the latest MBAM version.
 
 
 
Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[okiestache]

Do I have to pay again to get premium?

[TwinHeadedEagle]

You don't have to, of course. Do you have your license key saved somewhere?

[okiestache]

crap.  of course not.  

[TwinHeadedEagle]

Can you then copy it from MalwareBytes GUI?

[okiestache]

not sure what that is, but I've already MBAM and am running the reinstalled (free trial) version now.

[okiestache]

already uninstalled and reinstalled that is

[okiestache]

the scan finished and there is a single PUP. Remove selected?

[okiestache]

mbamlog.txt

[okiestache]

thanks for your help; mbam seems to be running correctly now.  
Is there any other way to recover my license key?

[TwinHeadedEagle]

You can contact MalwareBytes support --> https://support.malwarebytes.org/?b_id=6400

 

They can help you recover it.

[Naathim]

I'm on it. Will mark the topic as solved here and continue using Support system.

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.