OCSetupHlp.dll

[MadamSvendsen]

I was redirected from here: https://forums.malwarebytes.org/index.php?/topic/179196-ocsetuphlpdll/

 

"I have just discovered this dll is pressent in my 'Malware exclusion' list. Can this really be true? I have not placed it there myself.

The file is placed in 'C;\Users\<admin account>\AppData\Local\Temp\nscCA72.tmp\OCSetupHlp.dll'.

 

I am running Windows 10 64 bit with Malwarebytes Anti-Malware Home (Premium) 2.2.0.1024 and Avira Free Antivirus ver. 15.0.15.141.

 

I have had issues with 99.99% CPU usage and wanted to make an exclusion in Malwarebytes for Avira but found this file instead. 

 

Please advice. Can I remove this, and do you have in guidance as to how it ended there?"

 

I do not know how to make a proper hyperlink and I cannot find the 'option' to 'Follow this thread - Instantly', so I will just check back frequently over the next 48 hours.

 

Thx up front

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

---

You're not running FRST from Administrator account.

---

[MadamSvendsen]

Sry 'bout that. Here is another try

Addition.txt

FRST.txt

[TwinHeadedEagle]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[MadamSvendsen]

Zoek-results for you my friend. Your help is very much appreciated. Cheers!

zoek-results.log

[TwinHeadedEagle]

Very good. How is your PC behaving now?

[MadamSvendsen]

Strangely enough I got redirected to a iPhone merchandise page when viewing a reddet.com post (a gif). Otherwise no chancge and I still have 99,99% CPU every 5-10 minutes. This is sent from iPhone

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[MadamSvendsen]

Hi TwinHeadedEagle

 

I have been offline for a day therefore this late response. New Farbar scans for you

FRST.txt

Addition.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[MadamSvendsen]

A fixlog

Fixlog.txt

[TwinHeadedEagle]

Is it better now?

[MadamSvendsen]

Well let me try to sum up.

The random 99.9% CPU usage is gone. This probably has nothing to do with malware - more likely flash/script issues in Firefox. Now I use Chrome instead. I have had no unexpected url-redirects after the fix, which is nice. 

On the other hand, before all this I did not feel a victim of malware. My concern, and the reason I approached you in the first place, was this funny/creepy OCSetupHlp.dll in my exclusion list in mbam. Is it safe for me to delete that exclusion?

[TwinHeadedEagle]

You actually had some signs and active components of Adware, but nothing too serious.

 

OCSetupHlp is related to Open Candy adware component and is usually coming bundled with some popular free applications. Exclusion has probably been made during the installation of such application. You can remove it. 

[MadamSvendsen]

Thanks again for all the help. I have made a small PayPal donation

[TwinHeadedEagle]

It is a very generous donation, and I appreciate it
 
 
Since there are no more problems, we can declare this PC clean
 
Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.
 
 
Step 1. - Creation of system restore point and tools removal.
 
 
Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.
 
 
Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.
 
 
Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Malwarebytes' Anti-Malware (paid version highly recommended) - to scan your system from time to time in search for malware.
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• CryptoPrevent - tool for protection against Cryptolocker and similar ransomware infections.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!

 
 
 
Stay safe,
TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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