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Malware disabled Internet/wifi connectivity-how do I install Malwarebytes?


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Using windows 10, and pretty certain I caught poweliks, and maybe more. My network connection is gone, so I've downloaded malware bytes from another computer to a flash drive to install. My question-how do I install malwarebytes updates after installing the program (assuming I can get that far) with no internet?

Thx in advance for assistance. Awaiting reply before I do further harm.

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...
 

 

If you have no internet can you d/l the following and run on the sick PC, transfer and post logs....

 

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt)  Please attach those logs to your reply.

 

Next,

 

Open FRST again, Type or copy dnsapi.dll into the text field and select Search

 

Post that log....

 

Thank you,

 

Kevin..

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Nothing obvious in those logs....

 

Can you right click on the internet icon on system tray next to clock, then select "Troubleshoot Problems"  what feedback do you get?

 

Next,

 

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender


  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


 

Next,

 

Please download MiniToolBox from here:

http://www.bleepingcomputer.com/download/minitoolbox/dl/65/

Transfer to sick PC save to desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points



Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
 
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

Post those logs....

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Type the following into search box services.msc hit enter, in the new window check these entries are running and set to automatic:

DHCP Client
DNS Client


Next,

Select the Windows Key and X key together from keyboard, select Command prompt (Admin) from the list

Type or copy/paste the following commands at the prompt, hit the enter key after each one,

netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
ipconfig /flushdns
ipconfig /release
ipconfig /renew
ipconfig /registerdns


Then reboot your system, check internet..

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My windows search feature does not work, either in the taskbar, or right clicking on the start button.  A non-functioning start menu button was how this started, and it's morphed from there.  There's quite a few things that are messed up, beyond just the internet.

 

Te issue started yesterday when I downloaded and installed drivers for a networked printer/copier.  It's been downhill ever since.   :blush:

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Yes It should fix all problems, refresh is to reinstall the system. read following quote:

 

 

Refreshing your PC fixes software problems by reinstalling the OS while preserving the user data, user accounts, and important settings. All other preinstalled customizations are restored to their factory state. In Windows 10, this feature no longer preserves user-acquired Windows apps.

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  • 2 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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