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Cannot receive updates from malware server?


Canukal

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I cannot receive updates using free version of malwarebytes.  When I click on update it just keeps searching and after some time it just says "no update available"  I know there must be new updates, because the date showing it still old original date I installed malwarebytes.  I followed the instruction tying to uninstall with malwarebytes clean and still did not work.  So, I followed the instructions on the forum to use Farbar to get logs for malwarebytes support to review.  I have attached those three logs. I appreciate your assistance in hopefully now providing the solution to my problem of not being able to update.

Please see the attached log files.  Thank you. 

FRST.txt

Addition.txt

CheckResults.txt

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Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


adwcleaner_new.png Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Cleaning.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
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Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


adwcleaner_new.png Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Cleaning.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 

Thanks for your response TwinHeadedEagle. Below is the Adwcleaner log as per your directions.

 

# AdwCleaner v5.035 - Logfile created 21/02/2016 at 00:12:31
# Updated 18/02/2016 by Xplode
# Database : 2016-02-20.3 [server]
# Operating system : Windows 10 Home  (x64)
# Username : Admin - ADMIN-PC
# Running from : C:\Users\Admin\Downloads\AdwCleaner.exe
# Option : Cleaning
 
***** [ Services ] *****
 
[x] Service Not Deleted : WinDivert64
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\Program Files (x86)\Prompt Downloader
[-] Folder Deleted : C:\Program Files (x86)\98ACAB75-1456013171-7105-EB9A-D850E6DC504B
[-] Folder Deleted : C:\ProgramData\SparkTrust
[-] Folder Deleted : C:\ProgramData\TweakBit
[-] Folder Deleted : C:\Users\Admin\AppData\Local\Prompt Downloader
[-] Folder Deleted : C:\Users\Admin\AppData\Local\Installer\Install_28168
[-] Folder Deleted : C:\Users\Admin\AppData\Local\Installer\Install_31338
[-] Folder Deleted : C:\Users\Admin\AppData\Roaming\Easeware
[-] Folder Deleted : C:\Users\Admin\AppData\Roaming\RHEng
[-] Folder Deleted : C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ASPackage
[-] Folder Deleted : C:\WINDOWS\SysNative\Tasks\TweakBit
[!] Folder Not Deleted : C:\WINDOWS\SysNative\Tasks\TweakBit
 
***** [ Files ] *****
 
[-] File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\CodecPackTrayMenu.lnk
[-] File Deleted : C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\k4q48v5k.default\Extensions\{b64d9b05-48e1-4ceb-bf58-e0643994e900}.xpi
[-] File Deleted : C:\WINDOWS\SysNative\drivers\WinDivert64.sys
 
***** [ DLLs ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
[-] Key Deleted : HKLM\SOFTWARE\Uniblue
[-] Key Deleted : [x64] HKLM\SOFTWARE\adwareROI
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Codec Settings UAC Manager]
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\k4q48v5k.default\prefs.js] [Preference] Deleted : user_pref("startpage.ntsearch_url", "hxxps://search.yahoo.com/search?fr=spigot-nt-ff&ei=utf-8&ilc=12&type=523482&p={searchTerms}");
 
*************************
 
:: "Tracing" keys removed
:: Winsock settings cleared
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2637 bytes] ##########
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Let's take a look again:

FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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