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Quarantine Restore issue


johnd5537
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I'm also having a problem with Quarantine/Restore.

 

MAR Beta, detected Ransom Ware in my E-Mail Box.

 

It Quarantined the file, but I cannot restore it as "An Error Occurred", and it tells me to visit the Forum.

 

I am also struggling to open my E-mails from the Start Menu.

 

I'm Running Windows 10 Pro. I click on the Start, click on Mail, the window opens, and then shuts immediately.

 

I can only access my E-mails via Start>Programs>Outlook 2016.

 

Any Help would be Appreciated.

 

Best Regards,

 

John.:) 

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Hello johnd5537 and :welcome:

Please create the following files for developer analysis:

Create a ZIP file of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\

Create another ZIP file of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\

Please attach the above zipped files to your next reply.

Thank you.

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