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Help removing Ransom.Agent.ED


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Hello and welcome to Malwarebytes,

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Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...
 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


 

Next,

 

dr_web_cureit_zpse80d87bf.jpg
Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://www.computerhope.com/issues/chsafe.htm
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning


    drwebselect.JPG

  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats


    drwebfolders.JPG

  • Press start scan
  • The scan will now commence


    drwebscan.JPG

  • Once the scan has finished click open report <<<--- Do not miss this step


    drwebscancomplete.JPG

  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop



This log will be excessive,  Please attach it to your next reply…
 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs....
 

Let me see those logs in your reply....

 

Thank you,

 

Kevin..

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Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Please download MBAM-clean and save it to your desktop.

  •    Right-click on mbam-clean.exe icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  •    It will ask you to reboot the machine - please do so.
  •    Run the cleaner tool again, re-boot when complete. <<<---do not miss this step



Download & install the newset MBAM version.

Please download 51a46ae42d560-malwarebytes_anti_malware.Malwarebytes Anti-Malware

  •    Install the progam and select update.
  •    Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  •    In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  •    Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  •    If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  •    Upon completion of the scan (or after the reboot), click the History tab.
  •    Click Application Logs and double-click the Scan Log.
  •    At the bottom click Export and choose Text file.



Save the file to your desktop and include its content in your next reply.

 

Post those logs, let me know if you have any remaining issues or concerns....

 

Thank you,

 

Kevin
 

Fixlist.txt

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Thanks for the update, run the following:

 

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

 
Next,
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

Post those logs, also let me know if you have any remaining issues or concerns...

 

Thank you,

 

Kevin

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Thanks for the update, if all is ok with no issues or concerns run the following to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:



  •    
  • Remove disinfection tools
       
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
       
  • Reset system settings



Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif
 

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Hi there,

 

Many thanks for all your kind support :)

 

I've made a clean install of windows 10 after following all your instructions.

 

Now i've got a few doubts, is it possible to support me to see if any remaining infections might be here?

 

Malwarebytes didnt catched nothing, but the computer looks suspicious for me.

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If you have completed a clean install of W10 your system should not have any malware or infection... If you have doubts run FRST again, it will have to be d/l again..

 

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt)  Please attach those logs to your reply.

 

Let me see those logs...

 

Kevin

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Those logs are clean, one more scan......

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!

 

Thanks,

 

Kevin

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Double-click RogueKiller.exe to run again. (Vista/7/8/10 right-click and select Run as Administrator)

When "initializing/pre-scan” completes  press the Scan button, this may take a few minutes to complete.

When the scan completes open the Registo tab and locate the following detections:


[PUP] (X64) HKEY_LOCAL_MACHINE\Software\Partner -> Encontrado
[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Conduit -> Encontrado
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-2484443763-410956368-175633731-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.yandex.ru/?win=216&clid=2254882 -> Encontrado
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-2484443763-410956368-175633731-1001\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.yandex.ru/?win=216&clid=2254882 -> Encontrado
[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0  -> Encontrado
[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0  -> Encontrado

Make sure those entries are Checkmarked (ticked) also ensure that all other entries are not Checkmarked

Open the Navegadores tab and locate the following detections:

[PUP][FIREFX:Addon] ymwe9amn.default-1455985033333 : ???????? ??????.??????? [sovetnik@metabar.ru] -> Encontrado

Make sure those entries are Checkmarked (ticked) also ensure that all other entries are not Checkmarked

Hit the Delete button, when complete select "Report" in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference.

 

Next,

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

 

Let e see those logs in your reply, also give an update on any remaining issues or concerns...

 

Thank you,

 

Kevin

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It seems that it has sucessfully removed those files.

 

I have one doubt its more a problem, since that yandex thing appeared my Firefox wasn't the same anymore, the Add-ons page is like disformated and i can't install any Add-ons it's always giving an error.

 

I've attached some pics to show what im speaking, can it be related with the malware?

 

I've unistalled and installed over 10 times... It was working before....

 

 

post-199812-0-15220200-1456013090_thumb.

 

post-199812-0-18284200-1456013092_thumb.

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Lets totally remove Firefox and start over. Make sure you still have a working Browser available, eg Internet Explorer or similar...

Go here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer and follow those instructions...

Ensure when the uninstall completes to navigate to and delete the firefox installation folder (if present):

(32-bit Windows) C:\Program Files\Mozilla Firefox
(64-bit Windows) C:\Program Files (x86)\Mozilla Firefox

It is essential the installation folder is removed. Re-boot your system when that is completed....

Next,

To remove all remaining data and profile information...

    Press "Windows key + R" to open the Run box
    In the Run box, type in or copy and paste %APPDATA%
    Click OK.  A Windows Explorer window will appear.
    In this window, choose/open in succession Mozilla > Firefox > Profiles.
    Select Delete on each entry in reverse, eg  Profiles > Delete. Firefox > Delete. Mozilla > Delete.

 

Re-boot your system when complete!

Next,

Go here: http://www.mozilla.org/en-US/ download and install the latest version of Firefox...

Next,

When Firefox is installed and open select these keys together :- Ctrl - Shift - A that will access Addons manger, this gives access to find addons, use, start, stop or disable those features etc....

Ensure to find and install AdBlock plus and Flashblock, plus any other addons you normally use.... Now try surfing, see what happens... any improvement?

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