MBAM won't start with Windows (Win10)

[MM658]

I am starting this thread, based on the recommendation given in my thread on the MBAM support forum, which can be found here: https://forums.malwarebytes.org/index.php?/topic/178716-mbam-doesnt-start-with-windows-windows-10/

 

Logs from my FRST run are attached.

I've also attached the log from mbam-check.exe, since that was requested in the original thread, as well.

 

Thanks for your assistance!

Addition.txt

FRST.txt

CheckResults.txt

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll try to help your with your issue.
 
     
    
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---

Check Disk

chkdsk C: /r

• Press the + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:
• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

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Uninstall outdated/damaged Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the latest MBAM version.



Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[MM658]

Logs attached.

chkdsk-log.txt

mbam-scan-log.txt

[TwinHeadedEagle]

How is the situation now?

[MM658]

So far, so good - MBAM has started properly after several reboots, without issue.

Granted, I did the remove/re-install before and it worked for a day or so before the problem returned, so time will tell.  Details in this thread, which I referenced in the OP above:

https://forums.malwarebytes.org/index.php?/topic/178716-mbam-doesnt-start-with-windows-windows-10/

But for now, it's working.

[TwinHeadedEagle]

Okay, let me know in day or two.

[MM658]

Still working after a few days, I guess we can consider this resolved.

If it re-occurs, I will start a new thread in the MBAM forum.

Thank you!

[AdvancedSetup]

Glad we could help.

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