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system crashes


tacua

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I am using the Beta 5 version and it seems that at least once a day I am having a crash of the MBAR.  I have had it with all the versions so far since the second beta.  Using NIR's Last Activity Views report it shows the software crash from MBAM Service.exe.  My computer is a Dell XPS 8500 with an I5 cpu, 8GB or ram and a nvidia gtx620 video card, running Windows  7 pro-SP1/64 bit with all updates, (except the MS nagware to update to 10).  Enclosed is the two files, hope this helps.

logs.zip

Malwarebytes Anti-Ransomware.zip

 

Hopefully I enclosed the right files for you and did them right.  

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Hello tacua and :welcome:
 
When Windows users experience a true "System Crash", a blue screen is displayed as in Blue Screen of Death BSoD that requires a Windows restart.
 
With a BSoD, the system attempts to produce a dump file that coincides with the incident.
 
Is that what the computer in question has experienced?
 
Thank you for using MBARW beta5 and your valued feedback.

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No it is not a BSoD, I would describe it as a system slowdown.  I can not open programs, task manager takes forever to open and is often blank when it does.  The last time it happened (this morning) it lasted almost 20 minutes.  The computer becomes very unresponsive, files or programs take forever to load.  I tried to open my user/downloaded file to open Last ActivityView, and even my user file does not open right.  After a while the computer clears itself, with nothing that I had done, and everything is back to normal.  If I do not wait it out, the computer will not turn off and reboot unless I do a hard reset.  Last Activity View lists it as a :

 

Action Time Description Filename Full Path More Information File Extension

2/15/2016 7:52:47 AM Software Crash MBAMService.exe C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe MBAMService.exe, 3.0.0.511, 56bad6a1, MBAMService.exe, 3.0.0.511, 56bad6a1, 40000015, 0000000000166546, 798, 01d167fe2f3bd941, C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe, C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe, 270fc26e-d3fc-11e5-9796-90b11c9f6b2d exe
 

 

As an important side I got an email notification before your email Spam Hunter from Malwarebytes.  I am enclosing it :

 

 

Tacua,

kanmoney2016 (https://forums.malwarebytes.org/index.php?/user/199664-kanmoney2016/) has just posted a reply to a topic that you have subscribed to titled "system crashes".

----------------------------------------------------------------------
Your system must be infected with Teslacrypt virus please visit http://sureshotsoftware.com/guides/teslacrypt-mp3/to fix this.
----------------------------------------------------------------------

The topic can be found here: https://forums.malwarebytes.org/index.php?/topic/178778-system-crashes/?view=getnewpost

If you have configured in your control panel to receive immediate topic reply notifications, you may receive an
email for each reply made to this topic. Otherwise, only 1 email is sent per board visit for each subscribed topic.
This is to limit the amount of mail that is sent to your inbox.

You can unsubscribe at any time here: https://forums.malwarebytes.org/index.php?/unsubscribe/Zm9ydW1zO3RvcGljczsxNzg3Nzg7MTk4NzExOzE5ODcxMTtsaWxtYWdpY0BlYXJ0aGxpbmsubmV0/

 

Of course when I came here, I have to assume, it was not legitimate,   There was no response here at the site till I got one from you Spam Hunters.

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I am still having my system 'slowdowns'.  Seems to happen at least once a day, in fact my computer just recovered from one.  Completely sluggish, programs or files when trying to open take forever, and don't open correctly.  This lasts about fifteen to twenty minutes, then the computer returns to normal.  They have all been listed by Nir's Last Activity View as a MBAR software crash.  

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Hello tacua:

Your description indicates the computer is possibly infected and malware removal actions are not permitted in this subforum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.
 
When communicating with the Malware Removal Experts, please be as precise as possible when describing the software failure you see:
 
MBAR = Malwarebytes Anti-Rootkit Beta

MBARW = Malwarebytes Anti-Ransomware Beta

Thank you tacua.

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