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Malwarebytes threat scan stuck on file


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Hi, I was running a scan when it got stuck on a file and my laptop froze. So I did a clean reinstall of Malwarebytes (via the guide) but now it gets stuck (and freezes after a while) on the same thing:

C:\PROGRAMDATA\Malwarebytes\Malwarebytes Anti-Malware\S-1-5-21-927011041-3944381896-503800650-1001-0-ntuser.dat

What should/can I do?

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Hello and :welcome: :
 
You might want to try the suggestions in this pinned topic: https://forums.malwarebytes.org/index.php?/topic/10138-common-questions-issues-and-their-solutions/#entry417944
It's a bit long in the tooth and was written for MBAM version 1.x, but the basic principles still apply.

If that doesn't resolve your issue, please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

Thanks,

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