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Runtime Error (at 97:137) Could not call proc

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Hey Moderators & Fellow Community members,


Would love your help on this!


I think my laptop is infected with malware. I had MBAM earlier but had un-installed it a few days ago. When i'm trying to install MBAM now, i get an error message "Runtime Error (at 97:137) Could not call proc" and the setup terminates.


Also, my wifi/lan is not working, I can connect to the WiFi but I get a "No internet access" message. That's why i'm unable to install any Antivirus which needs online activation. Also, all my Word and Excel documents have become corrupt.


Would really really appreciate on advice on this matter. 


Thank you in anticipation!




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Hello and :welcome: :


Yes, it sounds as if you might be infected.


We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.

A malware analyst will assist you with looking into your issue - the helper will guide you through scanning, cleanup and repair.


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You are most welcome. :)


It looks as if you have a new topic in the malware removal section here: https://forums.malwarebytes.org/index.php?/topic/178504-help-needed-for-malware-removal/


Please wait for one of the trained malware experts to assist you there.

The helper will work with you to get you cleaned up and to get MBAM up and running.



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