Generic!Artemis

[mtmartian32]

In April the sound in my laptop quit working and I really didnt notice it until a few weeks later. I was watching a youtube video, when I noticed that my mcafee popped up something about my system restore volume. I thought I choose to block it and clicked ok. To no avail have I fixed the volume on my laptop. I have used Malewarebytes with nothing found. I have used Microsoft Chkdsk and the chkdsk :/f also ran mcafee virus scan also went to my computer and checked "Turn off System Restore" and clicked ok. And system stated that it would erase any restore points. Still no volume! I downloaded hijackthis and here is my log.

Thank you,

Frustrated

hijackthis_log.txt

hijackthis_log.txt

[AdvancedSetup]

Sorry for the delay, if you still need help with this please let us know.

[mtmartian32]

Sorry for the delay, if you still need help with this please let us know.

Yes please, I still need help with this issue.

Thank you.

[AdvancedSetup]

Okay please run the following if you can.

Update and Scan with Malwarebytes' Anti-Malware

• Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  
• Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
  
  • Update Malwarebytes' Anti-Malware
  • Select the Update tab
    
  • Click Update
    

  [*]When the update is complete, select the Scanner tab

  [*]Select Perform quick scan, then click Scan.

  [*]When the scan is complete, click OK, then Show Results to view the results.

  [*]Be sure that everything is checked, and click Remove Selected.

  [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    

Then post back the MBAM log and a new Hijackthis log.

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
2. Attach.txt
   
   

• Save both reports to your desktop
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt
  
  

[AdvancedSetup]

Please post a status update on this.

Thanks.

[AdvancedSetup]

Well if you still need help please post an update so I can help you, otherwise I'll go ahead and close the post if you no longer need help.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

[mtmartian32]

I have attached the logs requested. They were ran yesterday 7/17/09. Below is the Hijackthis log, this was ran 6/17/09.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 5:17:04 PM, on 6/19/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

C:\Program Files\McAfee\MPF\MPFSrv.exe

C:\Program Files\McAfee\MSK\MskSrver.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Verizon\McciTrayApp.exe

C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Microsoft ActiveSync\wcescomm.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe

C:\PROGRA~1\MI3AA1~1\rapimgr.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe

C:\WINDOWS\system32\wuauclt.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Java\jre6\bin\jucheck.exe

C:\Program Files\Internet Explorer\iexplore.exe

c:\PROGRA~1\mcafee\msc\mcshell.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://*.mcafee.com

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -

O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} - http://www105.coolsavings.com/download/cscmv5X.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cab

O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe

O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: WLANKEEPER - Intel

Attach.txt

DDS.txt

mbam_log_2009_07_17__22_04_54_.txt

Attach.txt

DDS.txt

mbam_log_2009_07_17__22_04_54_.txt

[AdvancedSetup]

Sorry about that. After I reopened your post I did not mark it down that it was reopened and I lost track of you.

If you're still there and need help please let me know.

[AdvancedSetup]

Please post an update

[mtmartian32]

Please post an update

[/quote

I still need help please

[AdvancedSetup]

I aplogize for the delay but circumstances beyond my control have prevented me from responding.

You're best bet at this time is to start a NEW post and reference this current post so that someone else can assist you.

I will be out of town for the next week and probably will not have access to assist you with this.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.