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False Positive - Encompass.exe


ceez

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The Encompass.exe application was quarantined, this is from a company called EllieMae and it's a valid program.

 

Threat Name: Malware.Ransom.Agent.Generic

Location: C:\SmartClientCache\Apps\Ellie Mae\Encompass\

 

I created an exclusion to the file and had to reboot my laptop before I could continue using the application.

 

I did not notice that the exe file stayed in the original location and was actually NOT deleted from the system when it first alerted to it.  Is this normal operation if it was to detect a real crypto threat?

 

Thanks for this product!

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