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Hi

I've been trying to post a new topic as I'm unable to reach support for days I've been trying to find a working link

Can someone help me determine where to post from or how to reach support. I drketed 4 pup files the free version detected, niw have no sound whatsoever although hardware devices appear ok.

Thank u

Cher new member

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Hello Cher and :welcome:

Since you believe the computer is probably infected and malware removal actions are not permitted in this subforum, I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.

Thank you.

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