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I am getting a "unable to access update server" when either automatically or manually initiated.


I removed and reinstalled MBAM and it updated fine initially but soon after rebooting machine I get the same error message.


Any help would be appreciated.



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Thanks for the reply, Firefox.


I'm not sure what exactly happened but I had to leave for a few hours and left the machine sit idle.  When I came back it seemed to have fixed itself.  The only thing I did was power off my router, which is something I do on occasion when I lose connection.  When it came back online I did a manual update and there wasn't any message, "unable to access update server". 


Not sure if it was the router but I'll keep an eye out if the problem returns.  I'll make sure to provide the necessary log files you suggested next time.


Thanks for your help.

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  • 3 weeks later...

I cannot receive updates from server?  When I click on update, it just keeps searching and alter some time it just says "no update available"  I have read the posts and tried uninstalling and reinstalling but still cannot update.  I read where I should send copies of logs for malware tech to review and resolve the problem.  I have attached the 3 logs(FRST.txt / Addition.txt / CheckResults.txt.  I really appreciate your assistance and appreciate your reply   See attached files.   

Thank you.






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Hello and Welcome Canukal


Normally we want folks to start there own topics as everyone's computer is different, please keep that in mind for the next time you have issues....


That being said, your computer needs attention that can only be performed in the Malware Removal Section. Please follow the instructions below.

We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process.

A malware analyst will assist you with looking into your issue.

Thank you

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