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MWBM Renewal?


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Hello Everyone,

Need some help please?

I've had Malwarebytes for a year now and got a renewal notice from them saying;

 

Your Malwarebytes Anti-malware premium is set to Automatically renew itself on January 29th 2016

But It hasn't done this...It just says Expired,

 

No money has come out of my bank as yet Nor is it pending So...

Do I have to go to the renewal webpage on the Email reminder and pay for it there please?

Don't want to be paying for it twice!

 

Thank you for any advice in advance,

 

Kind regards,

Les

 

 

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Hi:

 

Until a forum staff member has a chance to respond....

We're sorry you are having problems with license renewal for MBAM (Malwarebytes Anti-Malware).

 

As a first step, if you purchased your original license from the Malwarebytes store online, would be to contact cleverbridge HERE.

If you purchased elsewhere or have no luck with cleverbridge, then the only folks who can help with license issues are the folks at the Help Desk.

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
      • MBAM license ID and Key information
      • Screen shots of any error messages or other dialogs
  • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

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Thank you for all the info, Much appreciated indeed  :)

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Just to add to the excellent advice give by daledoc1 above...

 

Something the gets overlooked on these automatic renewals both here with Malwarebytes and other online stores...

 

You have to make sure you Credit Card into is up to date at these sites.  Credit Card expiration dates come to mind.  If you have received a new credit card recently, then those dates have changed.  Just food for thought....

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