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Unable to connect to internet after trojan quarantine and clean up

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Hi all,


As described, Malwarebytes detected and quarantined a trojan plus two regedit items. After quarantine and deletion of these items, my Win8 PC is unable to make any outside internet connection. I see I need to run Farbar Recovery Scan tool. Please see attached output from the scanning tool.


Thank you in advance for help!



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They call me TwinHeadedEagle around here, and I'll try to help your with your issue.




Before we start please read and note the following:

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  warning.gif Rules and policies


We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!


Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

  • Click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
  • Save the file to your desktop and include its content in your next reply.
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See attached export files from the day connection was lost. Unfortunately, my 2nd laptop was in the shop from that day until now. And I know I should I have taken a screen shot of the quarantine screen before I deleted the items, but I was too confident. Anyway, this is the best and only information about the scan history.



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I think I screwed the pooch during and after the quarantining process. I was extremely sick (still am!) and willy nilly deleted stuff in MalwareBytes before I realized that I had lost internet access for everything (browser, Skype, Dropbox, etc.). You can see in the Daily Protection Log that MWB found 3 items on the 19th. Those 3 items were quarantined, and then I deleted them. I've attached screen shots of what is left MWB History for your reference.


Is there any hope? Or should I rebuild the machine?







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FarbarServiceScanner.png Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

  • Right-click on FarbarServiceScanner.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Make sure all of the options are checked!
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool is run.
Please include that log in your next reply.

FRST.gif Scan with Farbar Recovery Scan Tool


Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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