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mathit

anti ransomeware is sending support utilties quarantine

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This file, and DellSupportUtilities.exe were sent to quarantine.

C:\Users\<name>\AppData\Roaming\PCDr\Update\Binaries\full_dsc_6745_47_64_02.exe

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Hello mathit:

Please carefully read How to report a False Positive and kindly attach the requested files to your next reply in this thread.

Thank you for beta testing MBARW and your valued feedback.

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Hello esman01:

 

Please confirm. After the single file in question has been zipped, is that zipped file size still greater than 30MB?

 

If so @Decrypterfixer may have alternate instructions.

 

Thank you.

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mathit,

 

It is important we get the EXE's that were detected so we can fix this FP for you. Would you mind Zipping them up and either uploading them to the forum, or if too big using a service like dropbox?

 

Thanks!

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I sent you the dropbox link in a message (via "Send me a message", in your profile.)  The file is too big to upload.  Ignore the comment about the Dell file.  It appeared in quarantine, but it wasn't there after the reboot.

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Please take the time to read our update post on Malwarebytes Anti-Ransomware and the False Positives issues. This post also goes into detail about what to expect for BETA 3 update which will fix a lot of the reported issues. Thanks!

 

Dealing with FPs and preparing for beta3:


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