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Firefox Malware?!

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First time poster having trouble with firefox.



Since yesturday my Firefox will not load any pages at all.  Boots up fine, but will not load.  As soon as I exit Firefox a window comes up saying it crashed.


All other browsers work fine.  Im guessing this is malware.


Things I have tried:


Malware/ virus scans in and out of safe mode.  Nothing is found


A complete uninstall of firefox, including all firefox folders in appdat, etc.




I have spent hours trying to figure out whats going on and its driving me nuts.  Im really debating on just never using firefox again and use something else.  But I dont want malware on my computer if thats what the case is.



Firefox crash report:


Problem signature:
  Problem Event Name: APPCRASH
  Application Name: firefox.exe
  Application Version:
  Application Timestamp: 56a4222c
  Fault Module Name: MSVCP120.dll
  Fault Module Version: 12.0.21005.1
  Fault Module Timestamp: 524f7ced
  Exception Code: c0000005
  Exception Offset: 0000e439
  OS Version: 6.1.7601.
  Locale ID: 4105
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Any help would be greatly appreciated.


Thank you

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits". <---- Very Important
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • With some infections, you may or may not see this message box.

            'Could not load DDA driver'
  • Click 'Yes' to this message, to allow the driver to load after a restart.
  • Allow the computer to restart. Continue with the rest of these instructions.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

If Malwarebytes is not installed follow these instructions first:

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish. Follow the instructions above....


Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach those logs to your reply.

Let me see those logs in your next reply...

Thank you,


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Malwarebytes Anti-Malware



Scan Date: 28/01/2016

Scan Time: 2:31 PM


Administrator: Yes



Malware Database: v2016.01.28.05

Rootkit Database: v2016.01.20.01

License: Trial

Malware Protection: Enabled

Malicious Website Protection: Enabled

Self-protection: Disabled


OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Tyler


Scan Type: Threat Scan

Result: Completed

Objects Scanned: 442916

Time Elapsed: 11 min, 24 sec


Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled


Processes: 0

(No malicious items detected)


Modules: 0

(No malicious items detected)


Registry Keys: 0

(No malicious items detected)


Registry Values: 0

(No malicious items detected)


Registry Data: 0

(No malicious items detected)


Folders: 0

(No malicious items detected)


Files: 0

(No malicious items detected)


Physical Sectors: 0

(No malicious items detected)







# AdwCleaner v5.031 - Logfile created 28/01/2016 at 14:29:41

# Updated 25/01/2016 by Xplode

# Database : 2016-01-25.3 [server]

# Operating system : Windows 7 Professional Service Pack 1 (x64)

# Username : Tyler - TYLER-PC

# Running from : E:\Users\Tyler\Downloads\adwcleaner_5.031.exe

# Option : Cleaning


***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****



***** [ DLLs ] *****



***** [ Shortcuts ] *****



***** [ Scheduled tasks ] *****



***** [ Registry ] *****



***** [ Web browsers ] *****





:: "Tracing" keys removed

:: Winsock settings cleared


########## EOF - E:\AdwCleaner\AdwCleaner[C1].txt - [682 bytes] ##########





Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:27-01-2016

Ran by Tyler (administrator) on TYLER-PC (28-01-2016 14:33:25)

Running from E:\Users\Tyler\Downloads

Loaded Profiles: Tyler &  (Available Profiles: Tyler)

Platform: Windows 7 Professional Service Pack 1 (X64) Language: English (United States)

Internet Explorer Version 11 (Default browser: Chrome)

Boot Mode: Normal


==================== Processes (Whitelisted) =================


(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)


(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe

(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

(AVAST Software) C:\Program Files\AVAST Software\Avast\AvastSvc.exe

(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe

(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe

(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe

() E:\Program Files (x86)\ibVPN\ibVPN.service.exe

(Binary Fortress Software) E:\Program Files (x86)\DisplayFusion\DisplayFusionService.exe

(Microsoft Corporation) C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe

(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe

(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe

(Hi-Rez Studios) E:\Program Files (x86)\Hi-Rez Studios\HiPatchService.exe

(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe

(Malwarebytes) E:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvtray.exe

(Malwarebytes) E:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe

(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe

(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamService.exe

() C:\Windows\SysWOW64\PnkBstrA.exe

(Razer) C:\Program Files (x86)\Razer\Core\64bit\RzOvlMon.exe

(Western Digital Technologies, Inc.) C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe

(Microsoft Corporation) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

(Malwarebytes) E:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exe

(Microsoft Corporation) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE

(Logitech Inc.) C:\Program Files\Logitech Gaming Software\LCore.exe

(Valve Corporation) E:\Program Files (x86)\Steam\Steam.exe

() C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe

(Flux Software LLC) E:\Users\Tyler\AppData\Local\FluxSoftware\Flux\flux.exe

(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamUserAgent.exe

(Binary Fortress Software) E:\Program Files (x86)\DisplayFusion\DisplayFusion.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe

(Razer Inc.) C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe

(Microsoft Corporation) C:\Windows\SysWOW64\rundll32.exe

(Razer USA Ltd) C:\Program Files (x86)\Razer\Mamba\RazerMambaSysTray.exe

(Apple Inc.) E:\Program Files (x86)\iTunes\iTunesHelper.exe

(Western Digital Technologies, Inc.) C:\Program Files (x86)\Western Digital\WD Utilities\WDDriveUtilitiesHelper.exe

(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

(AVAST Software) C:\Program Files\AVAST Software\Avast\AvastUI.exe

(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe

(Valve Corporation) E:\Program Files (x86)\Steam\bin\steamwebhelper.exe

(Valve Corporation) C:\Program Files (x86)\Common Files\Steam\SteamService.exe

(Microsoft Corporation) C:\Windows\System32\GWX\GWX.exe

(Binary Fortress Software) E:\Program Files (x86)\DisplayFusion\DisplayFusionHookAppWIN6064.exe

(Binary Fortress Software) E:\Program Files (x86)\DisplayFusion\DisplayFusionHookAppWIN6032.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Adobe Systems Incorporated) E:\Program Files (x86)\Elements 13 Organizer\PhotoshopElementsFileAgent.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe



==================== Registry (Whitelisted) ===========================


(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)


HKLM\...\Run: [XboxStat] => C:\Program Files\Microsoft Xbox 360 Accessories\XboxStat.exe [825184 2009-09-30] (Microsoft Corporation)

HKLM\...\Run: [NvBackend] => C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe [2787264 2016-01-11] (NVIDIA Corporation)

HKLM\...\Run: [Launch LCore] => C:\Program Files\Logitech Gaming Software\LCore.exe [10396440 2014-04-14] (Logitech Inc.)

HKLM\...\Run: [AdobeAAMUpdater-1.0] => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [557768 2014-09-19] (Adobe Systems Incorporated)

HKLM\...\Run: [shadowPlay] => "C:\Windows\system32\rundll32.exe" C:\Windows\system32\nvspcap64.dll,ShadowPlayOnSystemStart

HKLM-x32\...\Run: [iAStorIcon] => C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [284440 2011-11-29] (Intel Corporation)

HKLM-x32\...\Run: [uSB3MON] => C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe [291608 2012-01-04] (Intel Corporation)

HKLM-x32\...\Run: [] => [X]

HKLM-x32\...\Run: [Razer Synapse] => C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe [585560 2014-06-23] (Razer Inc.)

HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [43816 2014-07-31] (Apple Inc.)

HKLM-x32\...\Run: [P17RunE] => RunDll32 P17RunE.dll,RunDLLEntry

HKLM-x32\...\Run: [Razer Mamba Elite Driver] => C:\Program Files (x86)\Razer\Mamba\RazerMambaSysTray.exe [973720 2011-11-25] (Razer USA Ltd)

HKLM-x32\...\Run: [iTunesHelper] => E:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2014-09-01] (Apple Inc.)

HKLM-x32\...\Run: [DriveUtilitiesHelper] => C:\Program Files (x86)\Western Digital\WD Utilities\WDDriveUtilitiesHelper.exe [1852264 2014-05-23] (Western Digital Technologies, Inc.)

HKLM-x32\...\Run: [sunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [334896 2015-04-30] (Oracle Corporation)

HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [7021880 2016-01-27] (AVAST Software)

Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)

HKU\S-1-5-21-307878248-1731005925-3334504537-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\MountPoints2: {e8b7a94e-13bf-11e2-8875-806e6f6e6963} - D:\Bin\ASSETUP.exe

HKU\S-1-5-21-307878248-1731005925-3334504537-1001\...\Run: [steam] => E:\Program Files (x86)\Steam\steam.exe [3013712 2015-12-14] (Valve Corporation)

HKU\S-1-5-21-307878248-1731005925-3334504537-1001\...\Run: [Pando Media Booster] => C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe [3093624 2013-01-09] ()

HKU\S-1-5-21-307878248-1731005925-3334504537-1001\...\Run: [RGSC] => E:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto IV\GTAIV\RGSCLauncher.exe /silent

HKU\S-1-5-21-307878248-1731005925-3334504537-1001\...\Run: [f.lux] => E:\Users\Tyler\AppData\Local\FluxSoftware\Flux\flux.exe [1016712 2013-10-15] (Flux Software LLC)

HKU\S-1-5-21-307878248-1731005925-3334504537-1001\...\Run: [DisplayFusion] => E:\Program Files (x86)\DisplayFusion\DisplayFusion.exe [8538648 2015-11-16] (Binary Fortress Software)

HKU\S-1-5-21-307878248-1731005925-3334504537-1001\...\MountPoints2: {db87b28a-5159-11e4-8453-3085a98d9957} - "G:\WD Drive Unlock.exe" autoplay=true

HKU\S-1-5-21-307878248-1731005925-3334504537-1001\Control Panel\Desktop\\SCRNSAVE.EXE -> C:\Windows\system32\scrnsave.scr [11264 2009-07-13] (Microsoft Corporation)

HKU\S-1-5-21-307878248-1731005925-3334504537-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [steam] => E:\Program Files (x86)\Steam\steam.exe [3013712 2015-12-14] (Valve Corporation)

HKU\S-1-5-21-307878248-1731005925-3334504537-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [Pando Media Booster] => C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe [3093624 2013-01-09] ()

HKU\S-1-5-21-307878248-1731005925-3334504537-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [RGSC] => E:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto IV\GTAIV\RGSCLauncher.exe /silent

HKU\S-1-5-21-307878248-1731005925-3334504537-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [f.lux] => E:\Users\Tyler\AppData\Local\FluxSoftware\Flux\flux.exe [1016712 2013-10-15] (Flux Software LLC)

HKU\S-1-5-21-307878248-1731005925-3334504537-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\Run: [DisplayFusion] => E:\Program Files (x86)\DisplayFusion\DisplayFusion.exe [8538648 2015-11-16] (Binary Fortress Software)

HKU\S-1-5-21-307878248-1731005925-3334504537-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\...\MountPoints2: {db87b28a-5159-11e4-8453-3085a98d9957} - "G:\WD Drive Unlock.exe" autoplay=true

HKU\S-1-5-21-307878248-1731005925-3334504537-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Control Panel\Desktop\\SCRNSAVE.EXE -> C:\Windows\system32\scrnsave.scr [11264 2009-07-13] (Microsoft Corporation)

ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShA64.dll [2016-01-27] (AVAST Software)


==================== Internet (Whitelisted) ====================


(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)


Tcpip\Parameters: [DhcpNameServer]

Tcpip\..\Interfaces\{08B5B2D7-A751-4B2A-834F-8FC50771AAAA}: [DhcpNameServer]

Tcpip\..\Interfaces\{7BE37CDE-1FD1-4C69-94D9-5B11E4006129}: [DhcpNameServer]


Internet Explorer:


BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll [2016-01-27] (AVAST Software)

BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-08-18] (Microsoft Corporation)

BHO-x32: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2016-01-27] (AVAST Software)

BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-08-18] (Microsoft Corporation)

Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File

DPF: HKLM {D27CDB6E-AE6D-11CF-96B8-444553540000} hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

DPF: HKLM-x32 {D4B68B83-8710-488B-A692-D74B50BA558E} hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab

DPF: HKLM-x32 {E705A591-DA3C-4228-B0D5-A356DBA42FBF} hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab

DPF: HKLM-x32 {F6ACF75C-C32C-447B-9BEF-46B766368D29} hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/121022/CTPID.cab




FF ProfilePath: E:\Users\Tyler\AppData\Roaming\Mozilla\Firefox\Profiles\qw0o1iki.default

FF NetworkProxy: "type", 4

FF Plugin: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll [2014-09-19] (Adobe Systems)

FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_20_0_0_286.dll [2016-01-20] ()

FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> E:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll [2014-05-06] ()

FF Plugin-x32: @esn.me/esnsonar,version=0.70.4 -> C:\Program Files (x86)\Battlelog Web Plugins\Sonar\0.70.4\npesnsonar.dll [2011-11-03] (ESN Social Software AB)

FF Plugin-x32: @esn/esnlaunch,version=2.1.4 -> C:\Program Files (x86)\Battlelog Web Plugins\2.1.4\npesnlaunch.dll [No File]

FF Plugin-x32: @esn/npbattlelog,version=2.3.1 -> C:\Program Files (x86)\Battlelog Web Plugins\2.3.1\npbattlelog.dll [2013-11-12] (EA Digital Illusions CE AB)

FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.0.59 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll [2012-01-06] (Intel Corporation)

FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2012-01-06] (Intel Corporation)

FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]

FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> C:\Program Files (x86)\Microsoft Silverlight\5.1.41212.0\npctrl.dll [2015-12-11] ( Microsoft Corporation)

FF Plugin-x32: @nvidia.com/3DVision -> C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll [2015-11-05] (NVIDIA Corporation)

FF Plugin-x32: @nvidia.com/3DVisionStreaming -> C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll [2015-11-05] (NVIDIA Corporation)

FF Plugin-x32: @pandonetworks.com/PandoWebPlugin -> C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll [2013-01-09] (Pando Networks)

FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll [2016-01-27] (Google Inc.)

FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll [2016-01-27] (Google Inc.)

FF Plugin-x32: @videolan.org/vlc,version=2.0.8 -> E:\Program Files (x86)\VideoLAN\VLC\npvlc.dll [2013-07-30] (VideoLAN)

FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll [2015-12-18] (Adobe Systems Inc.)

FF Plugin-x32: adobe.com/AdobeAAMDetect -> C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll [2014-09-19] (Adobe Systems)

FF HKLM-x32\...\Firefox\Extensions: [wrc@avast.com] - C:\Program Files\AVAST Software\Avast\WebRep\FF

FF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2016-01-27]

StartMenuInternet: FIREFOX.EXE - E:\Program Files (x86)\Mozilla Firefox\firefox.exe




CHR StartupUrls: Default -> "hxxp://google.ca/"

CHR Profile: E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default

CHR Extension: (Google Slides) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2016-01-27]

CHR Extension: (Google Docs) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2016-01-27]

CHR Extension: (Google Drive) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2016-01-27]

CHR Extension: (YouTube) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2016-01-27]

CHR Extension: (uBlock Origin) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\cjpalhdlnbpafiamejdnhcphjbkeiagm [2016-01-28]

CHR Extension: (Google Search) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2016-01-27]

CHR Extension: (Google Sheets) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2016-01-27]

CHR Extension: (Google Docs Offline) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\ghbmnnjooekpmoecnnnilnnbdlolhkhi [2016-01-27]

CHR Extension: (Avast Online Security) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2016-01-27]

CHR Extension: (Chrome Web Store Payments) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-01-27]

CHR Extension: (uBlock Origin) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\phpjlkfekmfapkjcoiiikceaejkdkcac [2016-01-27]

CHR Extension: (Gmail) - E:\Users\Tyler\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2016-01-27]

CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2016-01-27]






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Thanks for those logs, continue as follows:


Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.




thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://www.computerhope.com/issues/chsafe.htm
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning


  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats


  • Press start scan
  • The scan will now commence


  • Once the scan has finished click open report <<<--- Do not miss this step


  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop

This log will be excessive,  Please attach it to your next reply…

Let me see those logs in your reply, also give an update on any remaining issues or concerns.... Does Firefox still crash?


Thank you,




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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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