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A very slluggish machine


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Hello and welcome to Malwarebytes,

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If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



Next,

 

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


 

Next,

 

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs....
 

Let me see those logs in your reply....

 

Thank you,

 

Kevin

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Thanks for those logs, continue please:

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

dr_web_cureit_zpse80d87bf.jpg
Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://www.computerhope.com/issues/chsafe.htm
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning


    drwebselect.JPG

  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats


    drwebfolders.JPG

  • Press start scan
  • The scan will now commence


    drwebscan.JPG

  • Once the scan has finished click open report <<<--- Do not miss this step


    drwebscancomplete.JPG

  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop



This log will be excessive,  Please attach it to your next reply…

Let me see those logs, also give an update on any remaining issues or concerns....

 

Thank you,

 

Kevin..
 

Fixlist.txt

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Hello Anne,

 

What do you expect to achieve by seeking help and advice at multiple sites? Obviously here at Malwarebytes, also the two links listed below..

 

http://www.sevenforums.com/network-sharing/390653-may-i-please-get-help-flushing-my-dns.html

 

http://forum.hosts-file.net/viewtopic.php?f=5&t=4973

 

Let me know how you wish to proceed, if you will continue at one of the other sites i`ll have this one closed and locked....

 

Thank you,

 

Kevin

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Hello Anne,

 

What do you expect to achieve by seeking help and advice at multiple sites? Obviously here at Malwarebytes, also the two links listed below..

 

http://www.sevenforums.com/network-sharing/390653-may-i-please-get-help-flushing-my-dns.html

 

http://forum.hosts-file.net/viewtopic.php?f=5&t=4973

 

Let me know how you wish to proceed, if you will continue at one of the other sites i`ll have this one closed and locked....

 

Thank you,

 

Kevin

Hello Kevin,

 

I did not realize that I was causing difficulties multitasking issues with my laptop. As I told daledoc1, I will put any other concerns with my machine on the backburner and focus on one issue at a time. I will make it a point to always do that in the future. I apologize for not doing that; a take away lesson.  

 

I will now proceed to implement your latest instructions to me. Thank you for helping me. Your patience is most appreciated.

 

Anne  

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Hello Kevin,

 

I managed to carry out the instructions you gave me. Dr. Web Cureit  completely stripped my HostsMan down to the bone. I don't understand how it would suddenly be the cause of the sluggishness when it caused no problem until recently.

 

Just for the heck of it, I am going to get my HostsMan up and running. If indeed my machine slows again, I will remove the program and try an ad and pop up remover that will coexist without causing the sluggishness. See attached below. 

 

Thank you for your assistance Kevin. It is most appreciated.

 

Anne :D

 

 

Fixlog.txtcureit.log

 

 

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Yes Kevin, Good news. I opened my HostsMan and when I checked for updates, all of the files populated it once more and my machine is working good again. I suspect that it had a corrupt file that Dr. Web removed. Thank you very much Kevin. Your assistance was much appreciated.   :D 

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Just need to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:



  •    
  • Remove disinfection tools
       
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
       
  • Reset system settings



Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif
 

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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