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Shell&ServicesEngine 3.0.3 and Shellnt version 3.0.4


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Hello everyone

4 days ago, i saw a running proccess at process explorer called "netman". I run a full scan from avast and another scan from malwarebytes anti-malware. Avast found nothing while malwarebytes found 14 different PUP.mintcast. I thought malware was gone, after 2 days i saw another process on process explorer which is called Shell&ServicesEngine_*(date+hour+second)(like 24012016231427) I runned adwcleaner+malwarebytes+spybot search&destroy at the safe mode, malearebytes found nothing, adw cleaner found couple files and registry entries and spybot found over 50 infected registry entries. After that, i runned regscanner and searched for Shell&ServicesEngine, it found over 80 entries and some of them was deleted from adwcleaner and spybot. I tried to delete those registry entries *AFTER* stopping process of shell&servicesengine from processes and deleting shellandservice file from C:/windows/. ( 2 of registry entries didn't delete) After i opened computer, malware reinstalled itself despite no internet connection. I searched for if there were rootkits in the computer but there weren't. (Tdsskiller and avast rootkit removal both found C:/windows/Shell&ServicesEngine_* ) This morning while i was searching for additional help, i saw processes called Shellnt version 3.0.4 and Shent version 3.0.4 installer/uninstaller. I tried to look locations of those processes but it said access denied and after 3 seconds computer restartes itself. Help me guys.

Erinc

My operating system is windows 10.

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I have noticed that second malwarw is not Shellint version 3.0.4, it is ShellInst version 3.0.4

Also now, there are two Shell&ServicesEngine_* folders at C:/windows location.

Malwarebytes scan found mintcast PUP again at the search in safe mode. (All PUP.mintcast threads have Shell&ServicesEngine string at their locations.)

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...
 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt)  Please attach those logs to your reply.


 

Next,

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!

 

Let me see those logs...

 

Thank you,

 

Kevin

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Thanks for those logs, continue as follows....

 

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

Run the tool, the main GUI will populate with installed programs list,

Left click on Program name to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option

 

Use that unistaller tool to remove the following:

 

Spybot S & D

IOBit

 

Next,

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

 
Next,
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


 

Next,

 

dr_web_cureit_zpse80d87bf.jpg
Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://www.computerhope.com/issues/chsafe.htm
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning


    drwebselect.JPG

  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats


    drwebfolders.JPG

  • Press start scan
  • The scan will now commence


    drwebscan.JPG

  • Once the scan has finished click open report <<<--- Do not miss this step


    drwebscancomplete.JPG

  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop



This log will be excessive,  Please attach it to your next reply…
 

Post those logs, also let me know if there are any remaining issues or concerns...

 

Thank you,

 

Kevin

 

Fixlist.txt

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Start Windows in Normal mode, if the program starts select the Alt key and F4 keys together, you should get the option to close that open program down, accept that offer....

 

ShellInst is showing in the installed programs list. Use GeekUninstaller to remove it;

 

Run the tool, the main GUI will populate with installed programs list,

Left click on ShellInst to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option

 

When that completes re-boot your system...

 

Next,

 

Download and run the Google Chrome Clean up tool from here: https://www.google.com/chrome/cleanup-tool/thankyou-opt-a.html?utm_expid=52618439-14.Ksu5ALPlRsmQLZDDoEcbuQ.1&utm_referrer=https%3A%2F%2Fwww.google.com%2Fchrome%2Fcleanup-tool%2F

 

Reboot when that completes...

 

Next,

 

dr_web_cureit_zpse80d87bf.jpg
Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://www.computerhope.com/issues/chsafe.htm
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning


    drwebselect.JPG

  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats


    drwebfolders.JPG

  • Press start scan
  • The scan will now commence


    drwebscan.JPG

  • Once the scan has finished click open report <<<--- Do not miss this step


    drwebscancomplete.JPG

  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop



This log will be excessive,  Please attach it to your next reply…

 

Let me see the cureit log and know the outcome of the other steps...

 

Thank you,

 

Kevin
 

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Program runs at background, and it didnt let me stop itself at processes. Also geek uninstaller didn't work even i used force removal option.

I will run mbam at safe mode for temporaliy disabling Shell&ServicesEngine

Then i will use geek uninstaller at safe mode

I will download Dr. Web cureit and google chrome cleanup tool to an usb from another computer.

That might work i think.

Thank you for your help to this point. I will post results soon.

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Sorry for delay, i had struggles. 

 

1) There were no ShellInst version 3.0.4 at geek uninstaller.

2) Chrome cleanup found nothing

3) Dr. Web Cureit found nothing 

4) I deleted every registry key and entry of Shell&Services + ShellInst + netman

5) 

 

Here logs of everything:

AdwCleanerC6.txt

cureit (full scan).txt

Fixlog.txt

JRT.txt

mbam safe mode scan.txt

 

 

 

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Do you have access to another PC and a USB flash drive? if so run the following:

 

I give the instructions to load to a USB flash drive.  It can also be run from a CD, just change to that option in the instructions…

It can be created from the PC with issues, but a different clean PC is preferred!

Download the tool from here :- http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline and save to the Desktop.

You will have to select the correct version for your system, either 32 or 64 bit

Run the tool, Windows 7/8 or Vista user right click and select "Run as Administrator"

Read the instructions in the new window and select "Next"

WD2.png

In the new window accept the agreement:

WD2a.png

In the new window select your USB Flash Drive, then select "Next"

WD3.png

In the new window ensure you Flash drive is selected, if not click on "Refresh" then select "Next"

WD3a.png

In the new window accept the formatting alert by selecting "Next"

WD3b.png

Files will be Downloaded:

WD4.png

Files will be processed and created

WD5.png

Flash drive will be formatted and prepared

WD6.png

Files will be added to the Flash Drive and the tool will be created.

WD7.png

The procedure is finished and the Tool created, click on "Finish" to complete.

WD8.png

Plug the USB into the sick PC and boot up, if it does not boot from the flash drive change the boot options as required,  Use F12 as it boots, change options...
As it boots you`ll see files being loaded and the windows splash screen, eventually the tool will run a "Quick Scan" follow the prompts and deal with what it finds.
When complete do a full scan, deal with what it finds.
When finished, remove the USB stick then press the Esc key to boot into regular windows.
Navigate to the following file:

"C:\Windows\Windows Defender Offline\Support\MPLog-MM/DD/YYYY-HH/MM/SS .txt"

Open with notepad and copy and paste it into a reply.
 

Thank you,

 

Kevin

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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