Loading Times

[trilout]

Not sure if this is a known bug or not. When I go to launch the app it sometimes takes up to a minutes or two to load. Everything else is fine it runs real time protection, and scanning just fine.

 

I have a Samsung Galaxy S4 non-rooted. I also have Norton Mobile, can both of them run at the same time as it does on computers?

 

Thank you,

Trilout

[ferndog]

Hi Tom. Welcome to Malwarebytes support, my name is Fernando and I'll be assisting you today.

 

There are no known issues with Malwarebytes and other AV products. However there is a chance that the installation can be corrupted. Can you try uninstalling the app and resinstalling?

 

If you still have issues, please open a support ticket by emailing us at: support@malwarebytes.org.

 

Thank you!

[trilout]

Hi Tom. Welcome to Malwarebytes support, my name is Fernando and I'll be assisting you today.

 

There are no known issues with Malwarebytes and other AV products. However there is a chance that the installation can be corrupted. Can you try uninstalling the app and resinstalling?

 

If you still have issues, please open a support ticket by emailing us at: support@malwarebytes.org.

 

Thank you!

 

Thanks for responding, I have done that and so far so good. I have rebooted the phone as well, everything seems good now.

 

Thank you Fernando for your help!

Trilout