Can't connect to internet after Malware scan

[hourocket]

Kept getting malicious website blocked message continuously every few seconds. So installed Malwarebytes Anti-malware program. It scanned and found some issues and resolved them. Now when I reboot the machine none of the browsers are able to connect to the Internet. I tried some fixes based on what I read in this forum but nothing seems to work. Please help. Thanks in advance.

 

windows 8.1 laptop. Please let me know if you need more information.

[TwinHeadedEagle]

Hello,

Please follow this topic and attach required reports

https://forums.malwarebytes.org/index.php?/topic/9573-im-infected-what-do-i-do-now/

[hourocket]

Thanks for the help. Here are the reports. Please let me know on the next steps.

Addition.txt

FRST.txt

[TwinHeadedEagle]

Google Chrome is altered and needs to be reinstalled.
 
CHR dev: Chrome dev build detected! <======= ATTENTION
 

---

Uninstall some programs
 
We need to uninstall some unwanted/unneeded programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Follow
• NewSavver

After completing uninstalls, please manually reboot your machine!
 
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
Note: If you are unable to uninstall all programs, please inform me, but continue with other steps.
 

---

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please upload it to your reply.

fixlist.txt

[hourocket]

Hi I did everything as you said. I uninstalled unwanted programs, ran the Farbar recovery tool after downloading fixlist. I am attaching the fixlog here for your reference.Then I reinstalled Google chrome. Now I am able to connect to the internet. Can't thank you enough for your help. Very much appreciated. Please let me know the next steps. Thanks once again.

Fixlog.txt

[TwinHeadedEagle]

Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.

Step 1. - Creation of system restore point and tools removal.

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.

Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.

Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Malwarebytes' Anti-Malware (paid version highly recommended) - to scan your system from time to time in search for malware.
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

Stay safe,

TwinHeadedEagle

[hourocket]

Thank you and I will do so as per your instructions. We can now close this thread.

[LDTate]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!