can't activate - program says it can't connect to internet

[tomcat]

Hi there!

I don't seem to be able to activate my installation despite my internet working and being able to activate my anti-exploit installation.

Attached are the log files.

-Tom

Addition.txt

CheckResults.txt

FRST.txt

[tomcat]

In addition I've checked my firewall settings and allowed malwarebytes through, checked that the date & time are correct and it still isn't working :-/

[daledoc1]

Hi:

 

Welcome.

 

Sorry to hear you are having trouble activating MBAM.

 

Your logs show that you have 2 active AV programs running (Bitdefender and WD):

 

 

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Bitdefender Antivirus Free Edition (Enabled - Out of date) {9B5F5313-CAF9-DD97-C460-E778420237B4}
AS: Windows Defender (Enabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Bitdefender Antivirus Free Edition (Enabled - Out of date) {203EB2F7-ECC3-D219-FED0-DC0A39857D09}

 

That is not a good idea, as having more than one resident AV can cause all sorts of problems, and actually lowers one's protection.

 

You also have some PUPs in quarantine.

 

So, for starters, I suggest the following:

• Either fully disable WD or completely uninstall BD (using a removal tool, if available); reboot.
• If that doesn't resolve the issue, you might wish  to try a proper CLEAN reinstall, by carefully following the steps here: MBAM Clean Removal Process 2x.  Be sure to reboot when prompted by the removal tool; it's a good idea to reboot again after the reinstall.

 

If neither of those resolves your issue, then I suggest contacting the Help Desk HERE.

They can assist you with BOTH cleaning up the PUPs/malware remnants AND with the license activation problem.

 

Thank you,

[tomcat]

OK, I think after cleaning and reinstalling I managed to find and resolve the issue. thank you!

[daledoc1]

Hi:

 

Great!

I'm glad you were able to resolve your issue.

Thanks for letting us know.

 

Cheers,

 

P.S. Just a friendly reminder about the reasons for installing & running ONLY ONE antivirus HERE