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Opened E-mail from Contact Infected with Virus


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Dear Forum,

 

I've received wonderful help from this forum in the past and appreciate all that you do. Recently, I was checking my gmail and I received an e-mail from a contact I know, but it turned out that it was a virus e-mail (looked like an ad with a link which I didn't click) and this person's account had been infected, sending out tons of e-mails to all their contacts that looked like they were from them, but weren't. I just want to check my computer to make sure it's okay and that the same thing doesn't happen to me. (This person had run anti-malware and anti-virus checks on their computer and it didn't pick up the threat.) Thank you for your help.

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Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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I am getting a pop up from Windows 10 that the affected PC is also getting (didn't see it before); is that okay or cause for concern? Also--should I delete the e-mail that I received w/ the virus link? Thank you very much for answering my questions.  

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It was advertising a Windows 10 upgrade; I looked up options from Microsoft and saw that people had been experiencing this when starting up their computers. It was an installed update it seems, so I uninstalled it. But I'm having problems with Google search now--(it may be that problems occur when my computer updates; I just wanted to ask because I wanted to make sure it wasn't from any virus).

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  • 2 weeks later...
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