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Trojan.Win32.Patched.ap (help please)


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Okay i have this virus and have been trying to get rid of it as best i can but im stuck, i got rid of the fiddlercore.dll file that i thought was causing most od the trouble but im still not getting anywhere, i dont have access to a lot of my stuff anymore even though im the only account on the pc and it has admin status, i have a cheap rca 2 in 1 with windows 10 that i use for school. I cant download anyway malware removers because i get error messages when trying to open up internet explorer, if i manually find the application in file browser im able to open it but then when i try to opwn a website i get more errors, so downloading anything is out. So i downloaded malware bytes on a sd card from my other computer and stuck it in the 2 in 1 and tried that way, i got to the set up but when i tried to install it there was more error messages after it got halfway through. I tried windows defender, at first it aaid that it was turned off by group policy but i fixed that by going in to regedit in the HKEY LOCAL MACHINE directory or whatever, so i was able to run defender, it detected the trojan virus i mentioned and too actions to stop it, but it was defeated. Now by this point i dont care about the files on the computer, i just want ut to work again so i wanted to do a reset or hard reset, so i try and it ends up telling me that i cant do it unless i create a resore point which i hadent already done unfortunetly, so when i try to make one now i get an error saying it cant be done because the shadow copy provider had an error. So i decide to try to follow a guide to restting my pc, but it requires me to either go in to the services file which i cant because it freezes when i start it, or to get into my settings file, which i cant because even tho theres no error nothing happens, it just doesnt load, from startup or when i manualy go into the files. This virus has got my running around in circles and pulling my hair out, i cant perform task A without first fixing B, but B requires C and C doesnt run without A! So im stuck over and over again. Im not very tech savvy but ive owned computers since u was 3 years old and can normally figure problems out and fix them. But obviously not this. I could use any help available. Theres also many small things that are causing problems that i havent mentioned such as a Shopperz file i cant get rid of because i dont have permission, and many key files i need to be able to fix this stuff that arent available any More, such as settings. Anyway sorry for the long post, props if you read it all. Thank yall for any help.

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Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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I cant download anything, if i open the file location for internet explorer so it actually starts, when i try to visit any websites i get an error saying this page cannot bw displayed because an internal server error occured. This only startes happening immediately after this virus changed my home page to bing. Now it happens everytime. I could download it onto my sd card on a different machine ans then put it in the infected computer then install it but it never works. I tried malwarebytes, Adwcleaner and Zoek, there was a problem everytime. I just restarted my pc for the 100th time and for some reason the settings file worked and i was able to start the windows reset. It took an half hour and got to 55% before stopping and telling me there was a problem and it couldn't be reset.

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  • 3 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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