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Start Button not working and Microsoft edge is missing from taskbar

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When I got up this morning my pc was off for some reason, when I turned it back on my Start button doesn't work and when I clicked on Microsoft edge button nothing happened and then the icon disappeared from task bar. Not all of my icons are showing up on desktop or taskbar either. Weird things have been happening the past few days.. Mcafee keeps popping up every 30minutes  with  it quarantined  Browsefox-FAD  

Thanks for any help, Charly 






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Hello and welcome to Malwarebytes,

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If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.

To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…




Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
  • Close the program > Don't Fix anything!


Let me see those logs...


Thank you,



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Yes RogueKiller only closed out that service, it should be ok after a re-boot...


Chrome browser is corrupt and exploited, fix that with a clean install:


If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Remove all synced data from Chrome go here: http://www.howtogeek.com/103655/how-to-delete-your-google-chrome-browser-sync-data/ follow those instructions...

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local  from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Install Google Chrome from here: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html

Install Adblock Plus to Chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb



Select Windows Key and X Key together, from the list select "Command Prompt (Admin)" at the prompt type or copy/paste sfc /scannow hit the enter key.... wait for that to complete. type exit then select enter. cmd should close out, re-boot.


Does start button work?

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also for this?>>>Select Windows Key and X Key together, from the list select "Command Prompt (Admin)" at the prompt type or copy/paste sfc /scannow hit the enter key.... wait for that to complete. type exit then select enter. cmd should close out, re-boot.


where do I got to do that I am confused, sorry about that

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Yes reset sync, Chrome is definitely exploited, if we do a fresh install sync can re-exploit if not cleaned out first...


To open a command prompt with Administrator status: Select The Windows key and the X key together, that will open features similar to the start button. From the list select "Command prompt(Admin)


The command window will open, at the prompt of that window either type or copy and paste the following command sfc /scannow select the enter key from your keyboard. The system file checker will now run, any corrupt or missing system files will be replaced.

When that scan completes  type exit at the prompt. Select enter from keyboard, that will close down the command window. Re-boot your PC, is the start button now working?

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Ok, go to this link: http://www.tenforums.com/tutorials/7808-dism-repair-windows-10-image.html follow the instructions for Option One re-boot when complete, is the start button restored?


Please read those instructions carefully, when complete is the start button restored?


If that fails to restore the start button do the following:


Type or copy paste power shell into the search function next to the start buton, tap enter. Power Shell option should appear at the top of a new window, right click on that option, select run as Administrator.

The Power Shell window should open, the prompt should flash at PS c:\windows\system 32 _


At that prompt copy and paste this command:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}


It is essential to get that command exact or it will not work. Tap the enter key from the keyboard...


When complete Type exit  then tap enter on the keyboard to close Power Shell, re-boot when done. Does the start button work?

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Ok, probably best way forward is to run Refresh, that option re-installs the OS so should fix the issues you have.. Please ensure to back up any important data that you have....


Follow instructions at this link: http://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html Read the instructions carefully, use whichever option you prefer....

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Oh Boy, right now my pc is in the middle of backing up all my stuff I have on it, to Crashplan, so I would need to wait for that to finish. which would be 5 days it says.. I did notice this all started after I installed, Malwarebytes trial.. Not saying that's the issue, but, I installed it and when I woke up the next morning my pc rebooted to login in screen and when I signed in the issues started. Never had any issues before I installed it.

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No need to rescan, refresh is reinstall of the operating system, also only software that originally bundled with the OS or d/l and installed from the MS store is saved, any other software etc is removed... There is usually a list saved to the desktop of software that needs reinstalling..... A refresh is a clean start, you should be good to go unless you have any remaining issues or concerns...


I know its a pit of a pain as so much important software can be lost, but a refresh can get your system back to normal quite quickly. Once you have your software re-installed you can make a custom "Reset Image" so if the OS is unusable again through malware, infection or damage a custom reset can be used so nothing is lost...


Go here: http://www.tenforums.com/tutorials/4287-reset-recovery-image-create-windows-10-a.html  have a read, see if that is an option you would use. Personally I use AX64 Time Machine, it is not free but is an excellent backup tool to have available... https://ax64.com/


If no remaining issues or concerns you should be good to go....


Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif

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