Jump to content

MPC cleaner locked a system process


Recommended Posts

Hello, I really need help.


After my dad used the pc, I found two programs: Yessearch and MPC cleaner. I immediately uninstalled them with Revo Uninstaller, but there is a system process (MPCProtectService.exe) locked, in fact I can't get rid of it neither using task manager nor with Unlocker... When I try to kill the process it displays me "access denied". I scanned multiple times the computer with Avast and Malwarebytes, but MPC cleaner seems good for both of them. Furthermore this virus/malware has a lot of .exe files in its folder, but every letter is showed like a square, as you can see in the attached file MPC2, so that I can't use any  MPC's uninstaller. I attached the logs saved using FRST too.


P.S.: I found another process, called "MPCTray.exe", but this is a user process. I can't kill it as well!


Any help is appreciated  :unsure:


MPC's home screenshot:


MPC2.bmp


FRST logs:


Addition_06-01-2016_15-30-59.txt


FRST_06-01-2016_15-30-59.txt


Link to post
Share on other sites

  • Staff

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


51a612a8b27e2-Zoek.png Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b
  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
Link to post
Share on other sites

  • Staff

FRST.gif Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
Link to post
Share on other sites

  • Staff

FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please upload it to your reply.

fixlist.txt

Link to post
Share on other sites

  • Staff

FRST.gif Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
Link to post
Share on other sites

  • Staff

FRST.gif Fix with Farbar Recovery Scan Tool
 


icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif
icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

Link to post
Share on other sites

  • Staff

Some files won't go away. We need to use another tool:
 
 
51a5bf3d99e8a-ComboFixlogo16.png Scan with ComboFix
 
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!

 
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a5bf3d99e8a-ComboFixlogo16.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the disclaimer and agree if prompted to install Recovery Console.
  • Do not take any actions while ComboFix goes through your System - it may cause it to stall!
  • This scan may take some time!
  • When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).

Include that log in your next reply.
icon_idea.gif If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.

Link to post
Share on other sites

  • Staff

Okay, let's try this:
 
 
51a5bf3d99e8a-ComboFixlogo16.png Fix with ComboFix
 
Let's prepare a Script for ComboFix to mark some things for being deleted.

  • Press the WindowsKey.png + R on your keyboard at the same time.
  • A Run window should appear in the lower left corner. Type in notepad.exe and press Enter.
  • In the shown window paste in the following script:
    Driver::MPCBaseMPCKptMPCProtectServiceFolder::c:\programmi\MPC CleanerFile::c:\windows\system32\drivers\MPCBase.sysc:\windows\system32\drivers\MPCKpt.sys
  • Go to File menu and select Save as.
  • Make sure that the Save as type option is set to Text files (*.txt) and the place to save will be your desktop.
  • Name the file CFScript and select Save.

Your CFScript.txt file should appear on your desktop.
 
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Now drag your CFScript file and drop it onto the 51a5bf3d99e8a-ComboFixlogo16.png icon.
  • This will start ComboFix. Let it run uninterrupted!
  • A reboot may be needed during this run. Allow it.
  • When finished, it shall produce a log for you at C:\ComboFix.txt and display it.

Please include that log in your next reply.
 
icon_idea.gif If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
icon_idea.gif If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
icon_idea.gif Do not forget to turn on your previously switched-off protection software!

Link to post
Share on other sites

  • Staff

Since there are no more problems, we can declare this PC clean thumbs_up_smiley.gif

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.

Step 1. - Creation of system restore point and tools removal.

Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.
Tool deletes old system restore points and creates a fresh system restore point after cleaning.

Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.

Security tips - highly recommended reading:

Maintenance tips:Additional software that I personally use and install on all my clients devices:
  • Malwarebytes' Anti-Malware (paid version highly recommended) - to scan your system from time to time in search for malware.
  • Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
  • McShield - to prevent infections spread by removable media.
  • Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
  • Adblock - to surf the web without annoying ads!
  • Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: btn_donateCC_LG.gif

Thank you!

Stay safe,

TwinHeadedEagle :)

Link to post
Share on other sites

  • 3 weeks later...

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.