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Shopperz dnsapi.dll problem


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Let me preface all of this by mentioning I'm a complete novice when it comes to technology so if you can keep this is as simple and going step by step.

So I tried downloading a torrent I shouldn't have and had a lot of malware problems I used Malware bytes and it solved pretty much everything. I used Ad Aware to scan my laptop just to be safe. It detected the shopperz problem at system32 and system64 but couldn't or wouldn't get rid of the problem. I found this article because apparently others were dealing with the same problem.

https://blog.malwarebytes.org/intelligence/2015/09/shopperz-alters-dnsapi-dll/

I scanned again with Malware bytes with a custom scan and detected and deleted the two problems. Now just like people in the comment section in the above article my internet doesn't work there's a Wi-Fi signal it's just not connecting. It's mentioned something about DNS_Probe so I've typed this on a tablet. Also am unable to reopen Malware bytes. Help is desperately needed and I have Windows 8 if that matters.

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Select the windows key and X key together, from the list select Command prompt (Admin)

 

At the Command prompt, type or copy paste:

SFC /SCANNOW

hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

 

Is your connection back?

 

Thanks,

 

Kevin
 

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So I did the scan and before I rebooted it left a message.

Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log

I just rebooted and now in the bottom right corner it says Windows 7 Build 7601 This copy of Windows is not genuine.

No connection in fact the Wi-Fi seems to not be connecting anymore.

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Do not worry about the none genuine issue, is down to the infection.. See if you can download and transfer FRST, run that tools and transfer the logs back....

 

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt)  Please attach those logs to your reply.


 

Thank you,

 

Kevin..

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Bluetooth is a means of transferring data between devices as long as each is compatible with the other, have a read at the following link:

 

https://www.microsoft.com/hardware/en-us/help/windows-8/how-to/mouse/connecting-bluetooth-device

 

Does that help, see if you can get the laptop and tablet to recognize each other and connect...

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Sorry for the late response. I don't think Bluetooth isn't going to work. I found Bluetooth setting on the laptop clicked New Connection, but I get a message that says Bluetooth isn't ready. Troubleshooting the problem I get two problems found. Bluetooth RFBUS has a driver problem and Unknown device doesn't have a driver.

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Thanks for that confirmation.. You mention earlier about transferring files from FRST scan, that would indicate the scan was successful, is that correct? If so can you open the log named FRST.txt, scroll to the end of that log, there should be a line similar to the following:

 

LastRegBack: 2015-12-31 05:47

 

If you can find that line copy exactly as written to your reply..... Also does the date of that backup pre-date the issue happening..

 

Edit***

 

Do you also have the installation CD relevant to your OS.

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Select start, in the search box type services.msc hit enter, in the new window check these entries are running and set to automatic:

 

DHCP Client

DNS Client

 

Go to Start > All Programs > Accessories > Right click on "Command Prompt" select "Run As Administrator"

Run the following commands hit the enter key after each one,

 

netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

ipconfig /flushdns

ipconfig /release

ipconfig /renew

ipconfig /registerdns


 

Then reboot.

 

Re-boot your router also....


 

Is connection now ok?


 

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