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under full malware attack, mbytes isnt stopping it, help please ?


scottydog
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i am running the latest trial edition of malwarebytes on my other pc which has came under heavy malware attack.


 


far as i can see its managed to switch off all my internet browsers and other things, the computer is useless at this point  :(


 


remember i am having to use my other pc to send this.


 


appreciate some help, thanks.


 


p.s, i can use a usb stick to move any required files etc from that computer to this one.


 


its malwarebytes anti malware home trial latest edition thats installed, the trial hasnt expired.


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Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
  • Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  warning.gif Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 


Yes, you can use USB to download and transfer required files.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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i only just got the pc to be honest, i got it from my friend, he said windows was active etc and then tonight i had to call him and say that something is messed up etc because of whatever he done, i ran mbytes to be rid of all of the junk he had installed that was supposed to be ok 'he said'.

 

windows is not active or anything, i have added a screenshot for you to see, so i must have partially removed at least some of the junk i think, plus i have bought a genuine key from microsoft too online digital purchase for using too, but i am stuck in my tracks now because of all this stuff.

 

 

post-158179-0-02762700-1451345277_thumb.

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  • Root Admin

If you have a legitimate license key from Microsoft you can contact their support and they will assist you in fixing it and getting the OS licensed.

 

https://support.microsoft.com/en-us/contactus

 

Once the OS is licensed please come back and send me a private message letting me know and I will reopen the topic for you.

 

Thank you

 

Ron

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