Help!

[archangelinga]

For a couple of days my Internet connection was tenuous at best. This morning I see my malicious website protection is disabled. I click on enable and it just goes back to disabled. I need help. Thanks in advance. I am not a computer whiz so please be patient.

[daledoc1]

Hello and :
 
Let's start here, please.

First, reboot the computer.

If that does not resolve the issue:

• Please carefully follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x - be sure to reboot when prompted by the removal tool and it's not a bad idea to reboot again after the reinstall
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[BobOHell]

I had a similar problem, starting with a popup box telling me that my MalwareBytes (Premium) had stopped working. It asked if I wanted to look for a solution online and I clicked "yes" but nothing happened. I could see that MalwareBytes was still installed on my computer, but I couldn't access it and it had (apparently) stopped working.

 

Like you, archangelinga, I suspected a virus because I had left the computer on for several days with a whole bunch of tabs open in my browser and had also accidentally opened a suspicious email.

 

Anyway, following the instructions above, I rebooted my system, and MalwareBytes was back again. We just ran a full scan (also with my virus scan software) and both scans came up clean, so I think everything's working great again. Must've been a fluke.

 

Thanks for your help.

[daledoc1]

Hello and welcome, @BobOHell:
 
Your problem (program crash) sounds different from the one described by the OP (disabled realtime protection).
 
However, the clean reinstall appears to have resolved it for you.
 
Thanks for letting us know.
 
P.S. If you ever need more help, we suggest that you please start your own NEW, SEPARATE topic using this clickable button.  The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.