Help

[nguyenthelam6193]

There's some problem with MBAM, i can't update the data base, it said it can't access the update server. I already use the MBAM clean and reinstall it several time and it still not working at all. Is there anyway to fix it? 

[daledoc1]

Hello and :

A couple of easy things to check:

>>First, reboot the computer.

>>Then, please be sure your system date/time are correct.

If those suggestions do not apply to or do not resolve your issue:

• Please carefully follow all the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[nguyenthelam6193]

Here are the 3 logs

CheckResults.txt

Addition.txt

FRST.txt

[daledoc1]

Hello:

 

Thanks for the logs.

 

We would like to be able to assist you, but your logs indicate that the computer is being used to actively pirate software.

That violates the forum Piracy Policy.

 

Unfortunately, no further help can be provided at this time.

 

If you would like further assistance, you'll need to uninstall/remove all cracked/pirated software from the system and then contact a forum Administrator to request that the topic be re-opened.

 

Thanks for your understanding.

[nguyenthelam6193]

So how can i remove those cracked software? And which one is the cracked soft ?

[AdvancedSetup]

Here is part of what is on the system. It needs to be removed and then pass a Microsoft validation.

Task: {032C2B96-287E-4B05-A742-FCF8C25EE6D6} - System32\Tasks\AutoKMS => C:\WINDOWS\AutoKMS\AutoKMS.exe

Once that has been removed then do the following please.

Scan with MGADiag

Need to check one more thing.

• Please download MGADiag by Microsoft and save it to your desktop.
• Double-click on icon to start the tool.
• PressContinuewhen prompted.
• When it has finished, press Copy.
• Press the + R on your keyboard at the same time. Type Notepad and click OK.
• Paste (Ctrl+V) this into notepad and save to your desktop.

Include that report in your reply.

Thank you

[nguyenthelam6193]

Already removed it and here is the log

diagnostic.txt

[AdvancedSetup]

My fault. Not sure what I was thinking. I was looking at too many logs I guess. I thought you were on Windows 7  for some reason. This tool is not supported on Windows 8.1 which the logs say you're running.

 

Please download the following file and save it to your computer. Then close all browsers and find the file and double-click on it to run it. Once it's done take a picture (using your phone, or a screen shot) of the page and show it to me please.

 

Download Microsoft Validation Check

 

Thanks

[nguyenthelam6193]

Here it is

[AdvancedSetup]

Okay please try the following then.

 

Open an elevated Admin command prompt. There should be a command prompt on your tiles, right click and choose "Run as administrator. Then type the following there and post back the log from the desktop.

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

 

Thanks again

 

Ron

[nguyenthelam6193]

Here is the log 

report.txt

[AdvancedSetup]

Where did the Operating System come from?

 

The log says it's not a legitimate OS for home use. Thus probably why the KMS activation tool was installed in the first place.

 

Up to you what you want to do but bottom line is the OS is not legit. You could possibly get a free upgrade to Windows 10 from Microsoft. I don't know all the details but they're more lenient with people as they're really wanting users to get onto Windows 10

 

If it were me I would copy any data I wanted to an external drive. Download and burn the ISO image of Windows 10 to a USB stick and then format the drive and install Windows 10 from scratch. In many cases it may activate online with Microsoft with no further actions on your part. I've installed for a couple users with that method and all was good.

[nguyenthelam6193]

I don't know about where the OS come from cause that one from my sis's computer. So you're telling to get the free update of window 10 to a usb then star to install it? And that will fix the problem? But can i click on the update button from the task bar? I try it several time but it can't install windows 10

[AdvancedSetup]

No I did not say to upgrade. I said to install from fresh clean install which means to get drivers for the OS on an external USB drive. Then download and create a USB installation of Windows 10 and install from that disk. You backup all your data and format the drive and then install Windows 10. If you use the upgrade path then all the junk and bad things from the previous installation will now be in your Windows 10 version. Up to you though - but Windows 10 installs on it's own time frame. Searching Google one might find a way to force it sooner (never tried as I don't like upgrades - they bring junk and problems from the previous OS )

 

Here is but one link (there are many others)

http://www.ghacks.net/2015/08/30/how-to-clean-install-windows-10-directly-without-upgrade/

[nguyenthelam6193]

Ok, i will do as u said and hopefully there is nothing happen. Thank you for your help