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Hi can some expert analyze my logs from viruses?


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Hello and welcome to Malwarebytes,

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What do you believe is wrong with your system, do you have any specific issues or concerns?

 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


 

Next,

 

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

 
Next,
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


 

Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

 

Post those logs to your reply...

 

Thank you,

 

Kevin

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Clean logs does not necessarily mean your system is also clean, a description from you of any remaining issues or concerns is also very useful...

 

Run your system in "Clean Boot" mode, see if there is any difference/improvement... Full instructions at the following link:

 

https://windowsinstructed.com/clean-boot-windows-windows/

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Ok, put your system back to Normal mode. I want to run an oflline scan with Windows Defender as follows:

 

Download the tool from here :- http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline and save to the Desktop.

You will have to select the correct version for your system, either 32 or 64 bit

Run the tool, Windows 7/8/10 or Vista user right click and select "Run as Administrator"

Read the instructions in the new window and select "Next"

WD2.png

In the new window accept the agreement:

WD2a.png

In the new window select your USB Flash Drive, then select "Next"

WD3.png

In the new window ensure you Flash drive is selected, if not click on "Refresh" then select "Next"

WD3a.png

In the new window accept the formatting alert by selecting "Next"

WD3b.png

Files will be Downloaded:

WD4.png

Files will be processed and created

WD5.png

Flash drive will be formatted and prepared

WD6.png

Files will be added to the Flash Drive and the tool will be created.

WD7.png

The procedure is finished and the Tool created, click on "Finish" to complete.

WD8.png

Plug the USB into the sick PC and boot up, if it does not boot from the flash drive change the boot options as required,  Use F2 or F12 as it boots, change options...

As it boots you`ll see files being loaded and the windows splash screen, eventually the tool will run a "Quick Scan" follow the prompts and deal with what it finds.

When complete do a full scan, deal with what it finds.

When finished, remove the USB stick then press the Esc key to boot into regular windows.

Navigate to the following file:

"C:\Windows\Microsoft Antimalware\Support\MPLog - mm/dd/yy - hh/mm/ss.Log"
Open with notepad and copy and paste it into a reply.
 

Thank you,

 

Kevin..

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Ok run the following:

 

dr_web_cureit_zpse80d87bf.jpg
Download Dr Web Cureit from here http://www.freedrweb.com/cureit save to your desktop. (Scroll to bottom of page)

  • The file will be randomly named
  • Reboot to safe mode <<<<<------------ http://support.eset.com/kb2268/
  • Run Dr Web
  • Tick the I agree box and select continue
  • Click select objects for scanning


    drwebselect.JPG

  • Tick all boxes as shown
  • Click the wrench and select automatically apply actions to threats


    drwebfolders.JPG

  • Press start scan
  • The scan will now commence


    drwebscan.JPG

  • Once the scan has finished click open report <<<--- Do not miss this step


    drwebscancomplete.JPG

  • A notepad will open
  • Select File > Save as..
  • Save it to your desktop



This log will be excessive,  Please attach it to your next reply…
 

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Download and install CCleaner from here:

 

http://www.piriform.com/ccleaner/builds

 

 

  • Run the installer to install the application.

     

     

  • Run CCleaner. default settings are fine

     

     

  • Select > Cleaner > Run Cleaner > all temp files and caches will be deleted/emptied

     

     

  • Close CCleaner and Re-Boot your system

     

     

 

 

What is the status now, any change?

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Startup entries can slow down your system, specifically at boot. Only really essential programs should run at boot. I`ve posted back your startup list, red entries can be disabled, they can be manually started after boot when needed. Green entries can be left as they are....

 

To disable, start CCleaner, select > tools > startup > windows tab. Select each entry to highlight, red entries can be disabled using the "Disable" option in the righthand pane...

 

Yes    HKCU:Run    BingSvc    © 2015 Microsoft Corporation    C:\Users\asus\AppData\Local\Microsoft\BingSvc\BingSvc.exe
Yes    HKCU:Run    CCleaner Monitoring    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes    HKCU:Run    OneDrive    Microsoft Corporation    "C:\Users\asus\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
Yes    HKCU:Run    Skype    Skype Technologies S.A.    "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
Yes    HKCU:Run    Steam    Valve Corporation    "C:\Program Files (x86)\Steam\steam.exe" -silent
Yes    HKLM:Run    AvastUI.exe    AVAST Software    "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
Yes    HKLM:Run    NvBackend    NVIDIA Corporation    "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe"
Yes    HKLM:Run    ShadowPlay    Microsoft Corporation    C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\nvspcap64.dll,ShadowPlayOnSystemStart

 

Does that make any difference?

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