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Malware not installing on Windows 10

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My family got a brand new computer for Christmas. Seems the system was infected prior to receiving. So far I've cleared out everything, but I can't install Malwarebytes for some reason. It goes through all the pages fine, then hits the install page, I see system32 show up in the field, and then the entire gui closes. I look into the directory and the folder is there with two uninstall files. I cannot figure out what to do and how to diagnose it. Any help would be appreciated.

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Hello and :welcome: :


The malware (or damage from it) may be preventing the installation.


We are not permitted to work on possible malware-related issues here in this section of the forum.

Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, as you think you might be infected, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.

It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.

A malware analyst will assist you with looking into your issue.

The helper will guide you through scanning, cleanup and repair, and will assist you with getting MBAM up and running.


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EDIT with a higher caffeine level:
I notice that you mention this is a brand new computer.  If it is an OEM system from a major manufacturer (Dell, HP, etc.), then it's highly unlikely (read: impossible) that it arrived from the factory already infected. :)
There may be bloatware or pre-installed security applications that could be interfering with the MBAM installation, or other issues (such as trying to install from a limited user account).  We need a bit more system info in order to determine that.
So, if you would like to do so, please read the following and attach to your next reply here in this thread the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)


Otherwise, if you think you may be infected (perhaps through purchase of a used/refurbished machine or the installation of software or drivers after you powered up the computer out of the box), then I would suggest following my original advice to have one of the malware experts assist you with checking and cleaning the system.


Sorry for the confusion.


Thanks again,

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