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New version of RR Pro

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I get a message about a new version of Rogue Remover pro but after donwloading it, I am unable to install it. There is an error msg and the options I am given are abort,retry and ignore. None of these work. The monitor of the existing RR pro is not running any more. I apologise for having to email but I haven't been able to log in to the Forum for a while and I had to get a new password which also didn't work for a while.Thanks.

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