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malicious website protection disabled

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as you can see in the screen shot below the malicious website protection has been disbled. it was working fine but now not.


<<<sorry but you disabled my image from posting>>>



I do have the protection enabled


<<<sorry but you disabled my image from posting>>>



Every time i try and click fix problem it automatically starts then stops.


I have done numerous scans and have no identified threats.


When i go to services i see both services are enabled and set to automatic


<<<sorry but you disabled my image from posting>>>



Can you provide some guidance on what my next steps are please.





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Hello florence and :welcome:

Let's begin here:

  • Please try the following and reply if this corrects your issue: MBAM Clean Removal Process 2.x.
  • If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
  • The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.

Please update the status of your issue in a reply to this thread.

Thank You.

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