Frequent Crashing Problems

[chnorton]

My computer has been having issues frequently crashing. Often it will start, run very slowly, and then once I attempt to start a program it will crash pretty quickly. It happens almost every time, and I'm really astounded I was able to get all this information without any issues. Frankly it had gotten so bad that I've avoided using the computer for over a year, and have recently re-started the work to repair it. For the components the computer has and how it was operated I was very surprised the issue was so prevalent. 

 

I've attached the scan results as it was too long to put them in the post. Thank you kindly for your assistance. 

 

FRST1.txt

Addition1.txt

[TwinHeadedEagle]

Hello,

    

 

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

 

     

    

Before we start please read and note the following:

• We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
• Note that we may live in totally different time zones, what may cause some delays between answers.
• Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
• Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
• Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

 

 

 

  Rules and policies

 

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

 

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

 

 

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Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

• Right-click on
• icon and select Run as Administrator to start the tool.

• Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
• Your machine may appear very slow and unusable after that - it's normal.
• TDSSKiller will run automaticaly. Click on Change parameters and click OK.
• Click the Start Scan button and wait patiently.
• If anything will be found follow this guidelines:
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    If Cure is not available, please choose Skip instead.

  • Do not choose Delete unless instructed!
  A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

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Scan with Malwarebytes' Anti-Malware

Please re-run Malwarebytes' Anti-Malware.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and upload your next reply.

[chnorton]

Ran scans and attached the reports.

 

Thanks

Malwarebytes1.txt

TDSSKiller.3.1.0.9_23.12.2015_01.46.03_log.txt

TDSSKiller.3.1.0.9_23.12.2015_01.50.42_log.txt

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[chnorton]

Ran the scan. FRST/Addition attached.

 

Thanks

FRST2.txt

Addition2.txt

[TwinHeadedEagle]

PC seems clean, but there are some errors.

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Browser Configuration Utility

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Note: If you are unable to uninstall all programs, please inform me, but continue with other steps.

---

Check Disk

chkdsk C: /r

• Press the + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:
• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

[chnorton]

I've uninstalled the program you included and attached the Check Disk Report. Unfortunately when I returned home Windows was running an auto-update, after I had saved the Report. If you believe the update will have messed with the results let me know. I'll re-run the check tonight and get the Report back to you asap. I apologize, I didn't realize it was set to update. 

Disk Check Log.txt

[TwinHeadedEagle]

It is okay. How is your PC behaving now?

[chnorton]

The computer has managed to stay on throughout this process, but I tried to run a game and it was unsuccessful. After about 15 minutes it froze and blue screened, with a error code:

 

"win32k.sys

 

PAGE_FAULT_IN_NONPAGED_AREA"

 

Hopefully that's helpful. After a restarted it quickly blue screened again. After that 2nd restart I wasn't even able to turn it on. I would press the power button, it would sound like it was going to start up for 15-30 seconds, and then everything would just power off. After waiting a few hours I was able to turn it back on. I restarted it, then restarted again for good measure and I'm posting on it now. 

[TwinHeadedEagle]

Download WhoCrashed from here:
http://www.resplendence.com/download/whocrashedSetup.exe

This program will try to verify the analysis, which is the cause of driver error.
Note: This program requires installation.


Double-click to start the installation, and click Next .

• Check I accept the agreement and then the Next .
  The program install to that location, and under that name by the program you offer.
• Click Next and in the next window, click Next
• Check Create a Desktop Icon and then click Next and then Install .
  
  After you've installed WhoCrashed program, run it.
  
  Note: If you get message that it look like this:
  
  
  
  Click Download the requested file from the Microsoft site now and wait for the process to
  download additional files and installation is complete.
  
  
  >> When the program starts, click Analyze .
  When scanning is done,click OK .
• Right-click on the area of the page with the report and select Select All, .
• Right-click on the area of the page with the report and select copy
• Open a new Notepad and select past to copy the contents of the logo in the notepad.

Now you can close the program.

Please attach here notepad with that logreport.

[chnorton]

Report attached.

Thanks

WhoCrashedReport1.txt

[TwinHeadedEagle]

I would like to see FRST reports again:
 
 
Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

[chnorton]

Attached. Thank you. 

FRST.txt

Addition.txt

[TwinHeadedEagle]

There are some conflicts on your PC. Since you have complete protection with Kaspersky, I suggest to uninstall Ad-Aware from your system.
 
 
Fix with ESET Services Repair
 
Please download Services Repair by ESET and save it to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• If security notifications appear, click Continue or Run.
• Accept the prompt about restoring services.
• Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
• A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.

[chnorton]

Ad-Aware has been removed and I have run Services Repair and attached the log.

 

Thanks

SvcRepair1.txt

[TwinHeadedEagle]

Very good. How is your PC behaving now?

[chnorton]

It appears to be working well. Last night I tried running a few taxing programs and games and didn't have any issues. I'll be putting it through it's paces this weekend as well. Thank you. 

[TwinHeadedEagle]

Okay, please keep me updated.

[AdvancedSetup]

Glad we could help.

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