Malware detects threats but it won´t give me the option to eliminate them

[MalwareMeian]

When I use the Threat Scan it all works fine, but when it finishes it tells me that it has identified two threats, but it won´t let me eliminate them or put them in quarantine... Is there any threats at all?

[1PW]

Hello MalwareMeian and

Reference: Malwarebytes Anti-Malware Users Guide - Application Logs - Scan Log

Before you can be provided with a definitive answer, it would be best if you attached, in a reply, your system's Scanning History Log for the date and time of the incident, for analysis:

• Please open the MBAM2 Graphical User Interface and near the top-right of the window, single left-click History.
• Within the new window that opens, and on the left, single left-click Application Logs.
• Within the Application Logs window that opens, single left-click the Scan Log line for the date/time in question.
• Verify that the incident is documented within this log file. Otherwise, repeat step 3 for the correct line.
• Within the Scanning History Log window that opens, and near the lower left of this window, single left-click the Export button with the vertical down arrow.
• Within the menu that appears, single left-click the Text file (*.txt) menu item only.
• In the left pane of the Save File window that opens, scroll to and single left-click the Desktop item.
• Near the bottom of the window's right pane, single left-click in the vacant white box to the immediate left of File name:.
• Type: Scan.txt in the same white box, then near the lower-right corner, single left-click the Save button.
• These steps will have created a Scan.txt file icon on your system's desktop.
• Close all previously opened windows.
• Attach the new Scan.txt file, from your desktop, in your next reply. Please do not compress and/or post the Scan.txt file to a file sharing service's site.

Thank you.

[MalwareMeian]

scan.txt

[1PW]

Hello MalwareMeian:

 

Unfortunately the above attached text file is a Daily Protection Log.

 

Please repeat my instructions in my post #2, taking extra care in steps 3 and 4 till you have the exact Scanning History Log related to the incident.

 

Then proceed through the remaining steps as you correctly did above.

 

Thank you.

[MalwareMeian]

Scan.txt

[1PW]

Hello MalwareMeian:

 

Your post #5 now shows a Scan log. However that Scan log does not match with the data in Captura.PNG in your post #1:

_____________________________________________________________________________________________________________

 

Tiempo necesario para completar el analisis: 00:03:56 does not match: Tiempo transcurrido: 10 min, 13 seg

 

and

 

Elementos analizados:  402,492 does not match: Objetos analizados: 406822

_____________________________________________________________________________________________________________

 

Please repeat my instructions in post #2, taking extra care in steps 3 and 4 till you have the exact Scanning History Log related to the incident.

 

Then follow the remaining steps as you correctly did above.

 

Thank you.

[MalwareMeian]

I can´t find the one that matches with the image I posted, however I'll post another image and the matching Scanning Story Log

Scan.txt

 

Thanks for the help

[MalwareMeian]

History*

[1PW]

Hello MalwareMeian:

Let us continue on then:

• Please try the following and reply if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.

Please update the status of your issue in a reply to this thread.

Thank You.