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Malwarebytes will not run on start or stay open when run manually, no infection, logs included

fredman

By fredman
in Resolved Malware Removal Logs

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fredman

fredman

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For the first time, I can't seem to get Malwarebytes to either run or open without going to the folder and activating the executable.  Even when I do that, as soon as I close the window, Malwarebytes shuts down.  If I try to enable the process manually, it stops immediately.

 

This computer is not infected.  It's a new Windows 10 build.  I'm using the free version on this one for simplicity, but I personally own the paid versions of two Malwarebytes programs.

 

I've never had a single issue before.  Indeed, I've always loved the programs, and pretty much use them on everything.

 

I've done all the tests, followed all the procedures on this site, and still have no resolution.

 

Attached are the requested logs.

Addition.txt

CheckResults.txt

FRST.txt

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TwinHeadedEagle

TwinHeadedEagle

Posted
Posted

Download the MBAM-Check tool from this page.

  • Run the MBAM-Check tool.
  • A black command prompt window will open briefly, then close. Afterwards a log file will open.
  • A new log file, CheckResults.txt, will be created on your desktop.
Once the CheckResults.txt file is created, please attach it here.

 

Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and attach the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"

TDSSKiller_Kaspersky.png Scan with TDSSKiller

 

Please download TDSSKiller by Kaspersky and save it to your desktop.

  • Right-click on TDSSKiller_Kaspersky.png
  • icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
  • Your machine may appear very slow and unusable after that - it's normal.
  • TDSSKiller will run automaticaly. Click on Change parameters and click OK.
  • Click the Start Scan button and wait patiently.
  • If anything will be found follow this guidelines:
    • If a suspicious object is detected, the default action will be Skip, click on Continue.
    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

      Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

      If Cure is not available, please choose Skip instead.

    • Do not choose Delete unless instructed!
    A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

2eyjdoj.png Check Disk

  • Press the WindowsKey.png + R on your keyboard at the same time. Type cmd and click OK.
  • Copy/Enter the command below and press Enter:

  • chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.
Check Disk report:
  • Press the WindowsKey.png + R on your keyboard at the same time. Type eventvwr and click OK.
  • In the left panel, expand Windows Logs and then click on Application.
  • Now, on the right side, click on Filter Current Log.
  • Under Event Sources, check only Wininit and click OK.
  • Now you'll be presented with one or multiple Wininit logs.
  • Click on an entry corresponding to the date and time of the disk check.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the contents into your next reply.
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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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