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Two unremovable malwares on Samsung S4


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Hi,

 

I had constant infuriating popups on the login screen of my Samsung S4.

 

Installing and running Malwarebytes Anti-Malware Mobile detected three malware apps:

 

Android/Trojan.Clicker.m

/system/priv-app/AlarmeController.apk

 

Android/Trojan.Downloader.CalServ.dy

/system/priv-app/CalendarService.apk

 

Android/Trojan.Dropper.Gorpo.b

/data/app/com.android.system.app.native8-1.apk

 

The last of these did uninstall when I hit Delete.  The first two say: "Uninstall unsuccessful", and I can confirm that I am still suffering constant popups.

 

I have been through a bunch of other things such as turning off popups in the browser, blocking data usage to those apps etc with no effect.

 

Any suggestions would be gratefully received.

 

Thanks

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  • 2 weeks later...
  • Staff

Hi NonaGregory,

 

You have a similar problem as other recent forum visitors. This has become a big problem with coming preinstalled with malicious apps and the apps cannot be removed using Android's uninstaller.
 
These apps on your device should not be trusted, there are a few things you can do.
 
- Disable the app – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable
        This will prevent the app and any associated services from running.
 
- Root your device and uninstall the malicious apps. Usually reserved for advanced users, please do at your own risk.
 
- Install different, trusted, ROM to replace infected one. Usually reserved for advanced users, please do at your won risk.
 
- Return device where purchased.
 
I wish there were more options but where Android's openness and built in security collide; openness, anyone can flash a device with a custom ROM, security, you can't uninatll system apps.
 
Regards,
 
-Armando
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