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MALWARE OR HACKER OR IS IT GONE?!


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In September, I noticed an unknown User file folder so I attempted to open/view files and the files were shortcuts to my desktop, files, etc as well as a Public folder and shortcuts to my daughters desktop, pictures, music, etc. I attempted to delete the User, folder, etc. and I was denied access. Then I upgraded to Windows 10 and from there, my computer just got worse. I downloaded and ran multiple virus and malware scanners but they never found anything. Eventually, my computer locked me out of my computer-I was denied access to every single folder on my computer, it told me to contact my system administrator (that setting was never enabled in the first place). So I restored/downgraded my PC to Windows 8 and downloaded the Windows 10 image on a different computer and attempted to reinstall Windows. I was successful but I am still seeing various issues so I am not 100% sure that my computer is clean. I have attached the logs and appreciate any help you can provide.  

FRST.txt

Addition.txt

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51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and upload your next reply.


FRST.gif Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please upload them into your next reply.
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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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