MALWARE OR HACKER OR IS IT GONE?!

[alicianicole]

In September, I noticed an unknown User file folder so I attempted to open/view files and the files were shortcuts to my desktop, files, etc as well as a Public folder and shortcuts to my daughters desktop, pictures, music, etc. I attempted to delete the User, folder, etc. and I was denied access. Then I upgraded to Windows 10 and from there, my computer just got worse. I downloaded and ran multiple virus and malware scanners but they never found anything. Eventually, my computer locked me out of my computer-I was denied access to every single folder on my computer, it told me to contact my system administrator (that setting was never enabled in the first place). So I restored/downgraded my PC to Windows 8 and downloaded the Windows 10 image on a different computer and attempted to reinstall Windows. I was successful but I am still seeing various issues so I am not 100% sure that my computer is clean. I have attached the logs and appreciate any help you can provide.  

FRST.txt

Addition.txt

[TwinHeadedEagle]

Hello,

 

 

Do you still need our help?

[alicianicole]

Hello,

 

Yes, I do. 

 

Thanks

[TwinHeadedEagle]

Scan with Malwarebytes' Anti-Malware

Please re-run Malwarebytes' Anti-Malware.

• First of all, select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the newest Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and upload your next reply.

---

Scan with Farbar Recovery Scan Tool

 

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

[alicianicole]

Hello,

 

Logs attached, thanks

MBAM.txt

Addition.txt

FRST.txt

[TwinHeadedEagle]

Your PC seems clean. Anything else I can help with?

[alicianicole]

No, that's all I needed, thank you!!!

[AdvancedSetup]

Glad we could help.

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