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This is my first post so hello everyone. My pc will get this generic freeze where all programs end up not responding for a short duration. I've tested it and it lags everything from the browser (FireFox & Chrome tested) to any running games and Skype. This happens ever few minutes and I can usually tell when its about to freeze up by the loading cursor. I've been having this issue after removing the malware and of course during the infection but far more serious during it. The biggest issue is that certain freeze ups last 1-2 minutes while some can be no more than 20 seconds. I did have utorrent installed after looking at my apps, I don't even know why its installed anyway. I'm certain that I removed all the malware, but thats probably me being careless. I've attached the FRST and Addition files.

FRST.txt

Addition.txt

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Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....
 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

Next,

 

Please open Malwarebytes Anti-Malware.

  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, click Apply Actions.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:

  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…



Next,

 

Download AdwCleaner by Xplode onto your Desktop.

  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,
 
thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts. (re-enable when done)
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.



Next,

 

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

32 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

64 Bit version:
https://www.microsoft.com/downloads/en/confirmation.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and  Click Finish when the scan is done.

Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

Post those logs, also let me know if there are any remaining issues or concerns...

 

Thank you,

 

Kevin...
 

Fixlist.txt

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The log is not complete, so FRST fix has not worked, try again as follows:

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

 

When complete run the other steps from the last reply....
 

Fixlist.txt

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Thanks for the logs, system looks clean now. Do you have any remaining issues or concerns? if none run the following to clean up:

 

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:



  •    
  • Remove disinfection tools
       
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
       
  • Reset system settings



Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

 

Next,

 

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin...  busy.gif
 

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Hey Kevin you've been helping me out with my problem and I'm very thankful for this. I'm still however having the same problem. I may have found out the core of the problem which may be the sudden memory spike. It keeps going up incrementaly until it reaches around 90%-98% where my pc completly freezes for a short time and is very laggy. It will stay around high 90s for a minute and just plumet.

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post-196534-0-90523100-1450273207_thumb.

post-196534-0-35099600-1450273217_thumb.

post-196534-0-86593300-1450273227_thumb.

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Ok, just leave Delfix for now. I want you to run your system in "Clean Boot" mode, see if the issue still happens in that mode. Clean boot is starting your system with all 3rd party services (none system services) disabled.

 

Full instructions at following link if needed: http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

 

Thank you,

 

Kevin

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The idea of clean boot is to check if any 3rd party service(s) (none microsoft) is/are the cause of the problem, in your case this seems to be true. What we need to do now is find the problem service(s) that cause the issue.

 

So with the system in clean boot (all none ms services disabled) follow the instructions again to open MSCONFIG, keep microsoft services hidden. Now manually enable the top half of the "none ms services" close out MSCONFIG and reboot your system.

 

How does it respond now, is it still fast or is the issue back. If still fast we haved proven that the issue service is not among the ones we enabled. So once again follow the instructions to open MSCONFIG, hide all ms services, disable all none ms services and then enable the bottom half. Close MSCONFIG and reboot, is lethargy now present (it probably will be) if so we now know the problem issue is among the bottom half of none microsoft services.

 

So we follow the instructions again to open MSCONFIG, with all microsoft services hidden and only bottom half of none microsoft services enabled we disable each one of bottom half one at a time, it is essential to "reboot" after each none ms service is disabled. Eventually we locate the problem service. I know its a laborious task, but it is the only way to find the problem.

 

It is essential to keep diasabling until all none ms services are checked, it could be more than one that causes the issue.... When you have completed the hunt let me know which service(s) are at fault....

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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