Malicious Website Protection will not start

[raygo1975]

Running Windows 8.1 with all current updates applied.

Using Malwarebytes Anti-Malware Home (Premium) 2.2.0.1024

Malewarebytes database is up to date as of 12/14/2015

 

I get the notification that my system is not fully protected and when I click on Fix Now the notification comes back right away. I opened the program to see why I am getting this and saw that the Malicious Website Protection was not enabled. When I try to enable it, it just goes back to disabled.

 

This issue seems to have started after updating the malwarebytes database yesterday (12/14/2015).

 

This is very frustrating as just a few days ago it was working just fine (I do not use this computer everyday).

 

Any and all help will be appreciated.

[1PW]

Hello raygo1975 and

Let's begin here:

• Please try the following and reply if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.

Please update the status of your issue in a reply to this thread.

Thank You.

[raygo1975]

Using the MBAM-Clean.exe and reinstalling fixed the problem. One thing in the instructions for MBAM-clean it says to get my license key so I can put it back in once I reinstalled the program. I did not have to put the license key in after the reinstall, it was already there.

 

One thing, how do I mark this issue closed?

[raygo1975]

Forgot to say Thank You for your help.

[Firefox]

Glad that worked for you, at times depending on what version you had, your license info is retained.  Its always good to have that info handy during a re-install.

 

As for making it closed/complete, there is no need to do that, you replied with your issue being resolved so that for the most part lets us know the topic is complete.