gjtoth Posted December 10, 2015 ID:1006305 Share Posted December 10, 2015 I really don't want resurrect this thread because most people get frustrated at folks that don't do a search or follow instructions. However, I've followed all the suggestions -- checked the system date/time; disabled A/V software; disabled the firewall (Windows); and rebooted quite a few times now. Still, I cannot activate this software! Attached are the log files that some folks were asking for. See? I *do* read and follow instructions! Addition.txtCheckResults.txtFRST.txt Link to post Share on other sites More sharing options...
1PW Posted December 11, 2015 ID:1006340 Share Posted December 11, 2015 Hello gjtoth and The logs indicate the computer is probably infected and malware removal actions are not permitted in this subforum. Your Malware Removal Expert might take a close look at the system's dnsapi.dll files.I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not tick, nor untick, any pre-configured FRST categories.Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 15, 2015 Root Admin ID:1007061 Share Posted December 15, 2015 Topic closed due to no response Link to post Share on other sites More sharing options...
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