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Citadel Malware


Swizz006
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Hello all I wonder if somebody can give me answers about the following...

 

This morning I recived a letter from my Broadband provider stating "We have been alerted that one Or more of your home devices has become infected with a malicious software (Malware). Your personal date and financial transactions that you perform online could be compromised.

 

The Citadel malware was detected on a device using your internet connection Or home network on 08 December 2015. This letter gives you details of how you can deal with it, if you have not already done so.

 

When it describes a "Device", does that still include a Desktop computer? And isn't Citadel some type of Ransomware?

 

On my own computer that I am using at this moment I am normally very careful on what sites I am visiting and I do have

ESET Smart Security / Malwarebytes/SuperantiSpyware. That are scanned fully twice a week.

Apart from that my computer is running silky smooth with no problems what to ever.

 

Thank you.

 

Carl

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Hello, TwinHeadEagle and thank you for responding :) No..I Haven't been in touch as of yet. To me? The letter that I recived does look genuine in concerning of this particular piece of malware that was briefly explained to me, that goes by the name of Citadel.

 

How would I know if a Device/Computer/Laptop has been infected with Citadel?

 

Thank you again.

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Okay, but meanwhile:
 
 
Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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Hello and sorry for the long delay, and thank you again for responding. The following as instructed has been attached for inspection.

 

Just to add I have informed my family about the possible infection and they are looking into it. Also..My own computer is still running silky smooth with no problems what so ever.

 

Thank you, Sir.

 

Carl.

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Hello and sorry for the long delay, and thank you again for responding. The following as instructed has been attached for inspection.

 

Just to add I have informed my family about the possible infection and they are looking into it. Also..My own computer is still running silky smooth with no problems what so ever.

 

Thank you, Sir.

 

Carl.

Addition.txt

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FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please upload it to your reply.

fixlist.txt

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It's running like a dream, with no flaws what so ever. Saying that it was also running great prior as well. But I want to thank you greatly for your time and effort that you have put into this. I'm going to report back to my Internet provider now and explain in a few words that my computer is not infected.

 

Merry Christmas!

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Just one last thing I opened I.E...I open it at least 2/3 times a month to check on the news articles on the front page but nothing else. But as soon as I opened it but only a few minutes ago I received this on screen message. Is that normal? I just wanted to be double sure, from after that scan and all. thank you.

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Just one last thing I opened I.E...I open it at least 2/3 times a month to check on the news articles on the front page but nothing else. But as soon as I opened it but only a few minutes ago I received this on screen message. Is that normal? I just wanted to be double sure, from after that scan and all. thank you.

post-150640-0-36292500-1450895465_thumb.

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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