Jump to content
Due to inclement weather in Southwest Florida, our Clearwater support team is offline. Our other offices are available to assist you, however their responses may be delayed. We appreciate your patience and understanding during this time. ×

Trojan fake ms


Recommended Posts

Hi, 

 

Recently installed Malwarebytes anti malware and scanned my PC. The scan found a virus called Trojan fake.ms which malware seemed to remove and after this I have run four further scans and found nothing. I also have Mcafee internet security installed, which did not detect any issues.

 

Reason for contacting you is to confirm that it is that straight forward to remove this problem. why I ask this is that ever since I did this I am having problems with the mouse pointer disappearing of the screen, screen appearing to freeze. 

 

I have read that is virus works in the background and can cause all sorts of issues. I am a Joe public user not into computer tech speak so wondered if you help. would Malware bytes have cleaned this virus out completely or is there something else I need to as well.

 

Regards

Tank.

Link to post
Share on other sites

:welcome:

 

We are not permitted to r work on possible malware-related issues here in this section of the forum.
Such work is conducted in a special forum area reserved for that purpose, or at the help desk.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process.
A malware analyst will assist you with looking into your issue

 

Thanks.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.