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Unable to open or reinstall Malwarebytes


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Hello and welcome to Malwarebytes,

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Next,

 

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.
 

Next,

 

Please download MBAM-clean and save it to your desktop.

  •    Right-click on mbam-clean.exe icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  •    It will ask you to reboot the machine - please do so.
  •    Run the cleaner tool again, re-boot when complete.



Download & install the newset MBAM version.

Please download 51a46ae42d560-malwarebytes_anti_malware.Malwarebytes Anti-Malware

  •    Install the progam and select update.
  •    Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  •    In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  •    Click the Scan tab, choose Threat Scan is checked[/b and click Scan Now.
  •    If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  •    Upon completion of the scan (or after the reboot), click the History tab.
  •    Click Application Logs and double-click the Scan Log.
  •    At the bottom click Export and choose Text file.



Save the file to your desktop and include its content in your next reply.
 

Post those log...

 

Thank you,

 

Kevin...

 

 

Fixlist.txt

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