'Malwarebytes has stopped working'.

[ad456]

Hi,

 

I have an ongoing problem with MBAM Pro.

 

When I perform a scan on a folder or file the majority of the time I get the Windows error message stating that MBAM encountered a problem and has stopped working.

 

This has occurred when scanning through the context menu option and has also occurred during scheduled scans.

 

I have followed the 'clean install' pinned write up a couple of times but the issue persists.

 

I use MBAM Pro in conjunction with Windows Defender. I have added the exemptions posted elsewhere on the forum.

 

Any thoughts/ suggestions? I doubt it's a compatibility issue.

 

 

Tom

[Firefox]

We would need more info on the system....

Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Thank You,

Firefox

[ad456]

My first post is a little sparse on detail, apologies.

 

See attached for the requested logs.

 

Thanks,

 

Tom

FRST.txt

Addition.txt

CheckResults.txt

[AdvancedSetup]

I see you've upgraded your previous OS to Windows 10 - the upgrade process may be the issue here. Please try the following clean removal and reinstall and let us know if that corrects the issue or not.

 

Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x

[ad456]

Hi,

 

I completed a fresh install, as per those instructions, a couple of hours ago, and the issue persists - MBAM stopped working during the activation process.

 

Tom 

[AdvancedSetup]

So does the program run okay when you're not trying to activate it?

 

Will probably have to have you post in the malware removal section of the forum to run some other scans.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.
 

Thanks

[ad456]

Would appear so. On occasion it disappears from the hidden icons tab, but that might be as a consequence of having initiated a scan.

 

I will follow your suggestion and look at the link you provided.

 

Thanks,

 

Tom.