error code 403 when i want submit my licence

[zhila]

hi

 

after chang my windos i dont active MBAM Pro Whit my Licence And Get 403 Error

 

I attached error

 

but i send emeail for https://support.malwarebytes.organy answer me from yesterday !! very bad

[daledoc1]

Hello and :



We're sorry you are having problems with license validation.

First:
Please be sure you are not trying to activate your license on more computers than your license allows.

Next:
Please be sure you are entering the correct alphanumeric characters in the correct format.
For example, please be sure not to swap "0" for "O", "1" for "I", etc; and be sure not to add extra spaces.
"Old" lifetime licenses have both a Key and an ID, each of which needs to be entered in its own field.
The ID format is most likely XXXXX-XXXXX and the Key format is most likely XXXX-XXXX-XXXX-XXXX
(Only "new" replacement licenses have just a Key, without an ID.)
There is more information here: How do I activate Malwarebytes Anti-Malware?

Next:
If those do not resolve your issue, the only folks who can help with that particular, "403" error code are the Support folks at the help desk.
We here at the forum do not have access to the necessary information to resolve a "403" error.

• If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
    • MBAM license ID and Key information
    • Screen shots of any error messages or other dialogs

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

[Doctor9fan]

I had the same problem, I had Windows 8/8.1 & upgraded to Windows 10, it was working fine but after the 1511 update MB wouldn't start with Windows & had to be manually started, I removed but when I reinstalled I received the same error. I contacted support who reset the key & ID & it activated fine, I had to provide the purchase details.

Now I still have to correct the non starting problem but I am searching the forum.

[daledoc1]

Hi, @Doctor9fan:
 
You wrote:
 

I had the same problem, I had Windows 8/8.1 & upgraded to Windows 10, it was working fine but after the 1511 update MB wouldn't start with Windows & had to be manually started, I removed but when I reinstalled I received the same error. I contacted support who reset the key & ID & it activated fine, I had to provide the purchase details.
Now I still have to correct the non starting problem but I am searching the forum.

 
Licensing: glad that is sorted for you.
 
"Non-starting" problem: if your Help Desk ticket is still open, then I suggest working with Support there, in that ticket. They can assist you with that, as well, via email.
 
If the ticket is closed, or if you prefer to be helped here in the forum instead, please do the following:

• Please read the following and collect the 3 requested logs on your desktop - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• Then, please attach all 3 logs to your own NEW, SEPARATE topic using this clickable button and then attaching the logs.
  The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.
  
  Thanks for your patience and understanding,

[Doctor9fan]

First I'm going to try the complete uninstall, although I did run the MWB cleaner I didn't follow the instructions on this board so hadn't disabled my Norton product so will try again, if problem still occurs I will post again with the info asked for.

The strange thing about it is that if I just log off then log on again it does start automatically.

[daledoc1]

Hi, @Doctor9fan:

 

If you wish to try a clean reinstall first, I suggest following the best practices in this pinned topic: MBAM Clean Removal Process 2x.

It's very important to reboot when prompted by the removal tool; it won't hurt to reboot again after the reinstall.

 

If that doesn't resolve your issue, please do the following:

• First, please read the following and collect the 3 requested logs on your desktop - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• Then, please attach all 3 logs to your own NEW, SEPARATE topic using this clickable button and then attaching the logs.
• Please notify your Help Desk agent, so that your ticket there can be closed and the helper can assist other users.

 

Thanks for your patience and understanding,

[Doctor9fan]

The removal tool didn't fix the problem so have now started my own thread.

[yardbird]

    Edit:   please go up to post# 6 and try what daldoc1 has posted.

 

I see what may be an issue in your Addition.txt  log that you posted.  The experts in Malware Removal can check the log better than me.

[AdvancedSetup]

With an error code of 403 you will need to obtain assistance from the Help Desk. They are the only ones with access to address that issue. If the computer is infected they can also help to clean it.

 

https://support.malwarebytes.org/customer/portal/emails/new?b_id=6438

 

Thank you.

 

Ron

[Doctor9fan]

Thanks, I've sorted a potential problem with two anti virus programs running, I turned off defender, previously it was just disabled by Norton.

I also believe I've solved the problem of MBAM not starting with Windows, I turned off UAC & restarted Windows & MBAM started, tried the restart 2 more times & it worked every time, turned UAC back on & MBAM continued to work upon restart - restarted several times again to check & everything still OK.

[daledoc1]

Hi, @Doctor9fan:

 

I'm glad you were able to resolve both your 403 error and the "not starting with Windows" issue.

Thanks for letting us know.

 

If you do need further help for the latter issue, I suggest following @Firefox's suggestions in your own thread HERE.

 

I apologize for any confusion.  Sometimes we helpers trip over each other trying to assist users.

Thanks for your patience and understanding.

 

Cheers,