Fake malwarebytes file downloaded

reedbj21 · December 8, 2015

Loaded fake malware file on to 1 of 3 accounts about month ago. The one account run 98-99% CPU. Other 2 fine.Geek Squad failed to fix. About a week ago BOX file was downloaded and removed (not requested). 3 days ago account was fine. Today received message that mbam swisstool was loaded. CFRST.ziponcerned info is being collected

Addition.zip

TwinHeadedEagle · December 8, 2015

Hello,

They call me TwinHeadedEagle around here, and I'll try to help your with your issue.

Before we start please read and note the following:

We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
Note that we may live in totally different time zones, what may cause some delays between answers.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

There are no silly questions. Never be afraid to ask if in doubt!

Rules and policies

We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Can you upload FRST files generated from problematic account?

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

Right-click on icon and select Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
Make sure that Addition option is checked.
Press Scan button and wait.
The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please upload them into your next reply.

reedbj21 · December 8, 2015

Thunderbird shows message requiring password while receiving messages. new behavior.

FRST.zip

Addition.zip

TwinHeadedEagle · December 9, 2015

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

Right-click on icon and select Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
Press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

reedbj21 · December 9, 2015

I can't open the Fix with farber ecovery tool. All I get is image.

TwinHeadedEagle · December 9, 2015

That is just a title, not something you should click on.

reedbj21 · December 9, 2015

Learning.

reedbj21 · December 9, 2015

learning slowly.

Fixlog.txt

reedbj21 · December 9, 2015

Now screen size on one account only. Start screen magnified vertical. Other screens only full siize or minimized.

TwinHeadedEagle · December 9, 2015

Your PC isn't infected.

reedbj21 · December 10, 2015

Thank you. Enjoy.

Last problem was change to tablet mode.

I learned a lot.

reedbj21 · December 11, 2015

Dormant malware showed up when I closed and reopened bellsouth account. This account is running very slow.Addition.txt FRST.txt

TwinHeadedEagle · December 11, 2015

Scan with TDSSKiller

Please download TDSSKiller by Kaspersky and save it to your desktop.

Right-click on
icon and select Run as Administrator to start the tool.

Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
Your machine may appear very slow and unusable after that - it's normal.
TDSSKiller will run automaticaly. Click on Change parameters and click OK.
Click the Start Scan button and wait patiently.
If anything will be found follow this guidelines:
- If a suspicious object is detected, the default action will be Skip, click on Continue.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  If Cure is not available, please choose Skip instead.
- Do not choose Delete unless instructed!
A report will be created in your root directory, (usually C:\ drive) in the form of TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.

Check Disk

Press the + R on your keyboard at the same time. Type cmd and click OK.
Copy/Enter the command below and press Enter:
```
chkdsk C: /r
```
You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

Press the + R on your keyboard at the same time. Type eventvwr and click OK.
In the left panel, expand Windows Logs and then click on Application.
Now, on the right side, click on Filter Current Log.
Under Event Sources, check only Wininit and click OK.
Now you'll be presented with one or multiple Wininit logs.
Click on an entry corresponding to the date and time of the disk check.
On the top main menu, click Action > Copy > Copy Details as Text.
Paste the contents into your next reply.

reedbj21 · December 13, 2015

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          12/13/15 2:39:25 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      desktop
Description:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
487424 file records processed.

File verification completed.
9933 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...
648136 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...
Cleaning up 778 unused index entries from index $SII of file 0x9.
Cleaning up 778 unused index entries from index $SDH of file 0x9.
Cleaning up 778 unused security descriptors.
Security descriptor verification completed.
80357 data files processed.

CHKDSK is verifying Usn Journal...
37821128 USN bytes processed.

Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
487408 files processed.

File data verification completed.

Stage 5: Looking for bad, free clusters ...
204781245 free clusters processed.

Free space verification is complete.

Windows has scanned the file system and found no problems.
No further action is required.

953247743 KB total disk space.
133314444 KB in 309425 files.
    180284 KB in 80358 indexes.
         0 KB in bad sectors.
    628035 KB in use by the system.
     65536 KB occupied by the log file.
819124980 KB available on disk.

4096 bytes in each allocation unit.
238311935 total allocation units on disk.
204781245 allocation units available on disk.

Internal Info:
00 70 07 00 82 f2 05 00 bd 53 09 00 00 00 00 00 .p.......S......
f3 04 00 00 14 01 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-12-13T19:39:25.947611700Z" />
    <EventRecordID>774</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>desktop</Computer>
    <Security />
</System>
<EventData>
    <Data>