No real time protection

[mygoose]

I have the previous Premium version which is supposed to update automatically.

 

Every time I open it (without any warning anywhere else) it says I have no real time protection.

 

I check it, it looks fine but when I look again a few minutes later it has gone back to no real time protection again.

 

There is also a fix it link on the page that does not work.

 

Would be glad of some help please.

 

mygoose

[1PW]

Hello mygoose:

Let's begin here:

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.

Please let us know the status of your issue in a reply to this thread.

Thank You.

[Porthos]

Hello

Let's start with some routine troubleshooting, please:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Late as 1PW beat me to it.